Clients Success Stories

What Our Clients Say About Our Managed IT Services

"We were in the market for Managed IT services. The other guys gave me their cookie cutter sales pitch, and obviously didn't read the 4 page document I provided that clearly listed all my IT needs. Then I met Reid. His approach was much more personalized. No cookie cutter sales spiel. He obviously studied my whole IT needs document and then took the time to go over the whole thing with me item by item, into the evening. His pricing is fair and honest and he is very good at maximizing our budget. It is clear that being young entrepreneur he is very hard working and is building a great reputation."
JONATHAN B
GENERAL MANAGER
MANUFACTURING COMPANY (35 employees)
"When we joined Reid and his team over at Resolved IT we thought we were getting a team to provide your typical IT tech support. They've quickly proven that they're so much more. Their team's commitment has not only been to provide a high level of service with response times unheard of in the industry but to also be a true partner to our business that is highly invested and committed to our overall success. We've referred colleagues to Resolved IT many times."
ERIC O
CHIEF EXECUTIVE OFFICER
3PL DISTRIBUTION COMPANY (100 employees)
"Supporting our BC users remotely had been a challenge for our IT team for years. Then we found Resolved IT. Reid and the team at Resolved IT are more than service providers to us, they are a trusted extension of our IT team. Everyone in the office knows they are in good hands when RIT are on site. Resolved IT are skilled professionals with a great work ethic and a commitment to quality work. Over the years they have helped us with everything from the most mundane jobs to system roll outs, network upgrades and SEV 1 emergencies. Every issue is resolved quickly and completely every time. They are a pleasure to work with."
ASLAN M
SENIOR DIRECTOR
XTL TRANSPORT INC
"Unlike most managed IT services, these guys don't just ask you to turn your computer on and off. As a law firm, any technical issue means at best a loss of productivity and at worst costing clients thousands of dollars because of missed deadlines. We needed a responsive and reliable IT company to ensure minimum downtime. We are so thankful to have found ResolvedIT."
ZEN H
OPERATIONS MANAGER
LAW FIRM (25 employees)
"We made the difficult decision to move to another IT provider and took on the task of researching other companies in the field. After a time consuming process I met with the owner (Reid McConkey) of Resolved IT, and I knew right away this was the company we would use. Shortly after our meeting with Reid we cut ties with our previous provider and moved our business to Resolved IT. Over night everything changed! When we had an issue we were contacted right away and the issues were resolved. We found the techs to be friendly, knowledgeable and fast. We've been with Resolved IT for about a year now and it's one of the best moves we made, and my only regret is we didn't move earlier."
BRENT Y
PRESIDENT
INSURANCE ADJUSTER (30 employees)
"Reid and the entire Resolved IT team are incredible to work with: timely responses, accurate information, and professional services are only a few of the great comments I can give the team. As a very quickly growing company, Resolved IT's expertise is very much relied up on a regular basis, and the team does not fail to deliver. Teaming up with Resolved IT as a managed IT partner is without question one of the best technology decisions we've made for the company."
DAVE T
DIRECTOR HUMAN RESOURCE
SMALL ENTERPRISE CLIENT

Resolved IT Client Success Stories

We measure our success first and foremost by our clients’ success, but also on our clients’ perception of us. 

Below you can find some of our client success stories & testimonials. References are available upon request.

Ransomware recovery for manufacturing company​

Resolved IT was contacted by an IT Manager on a Friday afternoon at 4:30PM. The business had been affected by ransomware, 250+ computers and 30+ virtual servers were totally locked and unusable. Employee productivity was ground to a halt. Resolved IT presented this business with a proposal based on an hourly rate and went to work right away. Two technicians worked a combined 30 hours over the weekend and were able to completely wipe and restore all computers to a usable state, restore all data back to servers, deploy anti-encryption and anti-malware software, deploy e-mail spam and malware/phishing filtering, deploy new hardware firewalls to several locations, and identify where the attack originated from. The following week our CEO gave a presentation to staff in a mandatory all-hands virtual meeting on: 1. What happened 2. How it happened and 3. How to identify a phishing e-mail attack. This client is now fully serviced by Resolved IT with a co-Managed IT agreement, in which we collaborate with their IT Manager to deliver reliable, secure, and fast IT infrastructure.

Client Testimonial

“When I called around on Friday afternoon to several IT firms, I wasn’t able to get through to a real person in a timely manner. When I called Resolved IT, Reid answered the phone right away and was able to start giving me advice within minutes once I had explained the situation. He asked relevant questions to identify what had happened and was able to give me a verbal action-plan over the phone. Reid and his team worked through their weekend to get us back online and we had a total of 16.5 hours of lost production time. 

IT Manager

MANUFACTURING COMPANY

(200 employees)

Infrastructure upgrades for business law firm

Resolved IT was contacted by a law firm’s Office Manager to identify some ways to improve their existing file system. During our initial consultation, Resolved IT was able to identify several security issues present on the network and included these as optional items in our IT Solutions proposal. Thanks to our highly detailed proposal, the client understood the level of risk they were taking by not having a hardware firewall and anti-virus on every computer. Over the course of a weekend the team at Resolved IT performed a zero-downtime file system migration to the cloud, implemented a hardware firewall in the head office, and deployed anti-virus to each computer.

Client Testimonial

“Reid was highly professional and provided highly specific advice to our business. Reid’s transparency and communication skills made the process so much easier than our previous provider. We fully understood what we were getting, where other IT firm proposals and meetings left us confused and with a lot of questions. Reid also went above-and-beyond and outlined some security risks we were taking and was able to sort them out quickly and painlessly. The team at Resolved IT has been excellent so far, and is always extremely pleasant to work with.”

— Managing Partner

LAW FIRM (50 employees)

Wondering if Resolved IT is the right fit for your business?

We understand that making the right decision to outsource your IT can be difficult. That’s why we offer a free consultation so you can learn more about our services and how they could benefit your business.

Once you decide to make the switch, our team of experts will work with you to create a plan that fits your needs.