Website Accessibility

ulisticsupport
written by ulisticsupport posted on February 14, 2022

Resolved IT is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Resolved IT website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional Accessibility Considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication, after a session expires, does not cause loss of data. Some videos may have sign language interpretation.

Feedback

We welcome your feedback on the accessibility of the Resolved IT website. Please let us know if you encounter accessibility barriers on the website:

#902-933 Hornby St
Vancouver BC,
V6Z 3G4
Phone / Fax: (604) 335-5574
E-mail: info@resolvedit.net

Office Hours: 8:00 am – 5:30 pm Monday through Friday Central Time.
24-hour, evening, and weekend support available by calling the numbers listed above.

Technical Specifications

Accessibility of the Resolved IT website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of the Resolved IT website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for Resolved IT website:

  • Comments from users: uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please contact info@resolvedit.net if you encounter an issue.
  • Archived documents: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact info@resolvedit.net for support.

Formal approval of this accessibility statement is approved by Resolved IT.

Formal Complaints

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.

Get All Your IT Issues Resolved Immediately

Resolved IT specializes in removing the burden of IT from your daily worry list. Reach out to our team using the form below.

What Our Clients Say About IT Services

“I did not know Managed IT could be this good.”

5/5

“Since getting on board with Resolved IT, our IT systems development has out-paced all other areas of our business development. Where IT was a re-occurring burden, it is now the cherry on top! We now feel like the world-class business we strive to be.

The owner (Reid), is a genius. He knows how to stretch the dollar for the best value. I‘m a business management professional, and a computer nerd since the ’90s. I know what top-tier business management and next-level “tech-savviness” looks like. It looks like Resolved IT!

We have their help desk phone number posted at every work-station. You should too!”

Nitrera Technologies

“Masters At Their Craft.”

5/5

“Reid is a master of his craft, one of the most knowledgeable people in IT I have ever met. I would not hesitate to use his services.”

Admir Hajdarevic

“Extremely Knowledgeable & Professional.”

5/5

“Reid is extremely knowledgeable and professional and takes pride in providing cutting-edge IT solutions. I would not hesitate to recommend his services to any business looking for IT Support services..”

Sean Dunbar

IT Services Across Vancouver & The Lower Mainland

Resolved IT is based in Vancouver BC serving clients in dozens of industries in the lower-mainland