Trustindex verifies that the original source of the review is Google.Kim Fung Nam2024-03-09As a fractional COO I get to select and work with vendors and service providers that provide services from legal to finance to data privacy to IT. Many of them good, but Resolved IT deserves a recommendation. Resolved IT is providing one of my clients with IT support and moving the business to platforms that create ease of collaboration, data security and cost efficiencies. Their support of daily IT questions and requests is alike the inhouse IT support at places I have worked (Goldman Sachs and HSBC). We have dedicated support individuals, timely resolution and we have experienced a feeling of being very well looked after. I would HIGHLY recommend Resolved the cost is well worth the value.Trustindex verifies that the original source of the review is Google.Jill Fikowski2024-02-14I am a new entrepreneur and business owner, and keeping operating costs and expenses down is critical. The team required access to a managed IT service that were efficient, qualified and patient. The Resolved team is just incredible, response times are amazing, cost effective for the service that you receive, and this company has an eye toward supporting non-profits and are values aligned with our company. Have been just great to work with and highly recommend.Trustindex verifies that the original source of the review is Google.Aslan Motahedin2024-01-25Supporting our BC users remotely had been a challenge for our IT team for years. Then we found Resolved IT. Reid and the team at Resolved IT are more than service providers to us, they are a trusted extension of our IT team. Everyone in the office knows they are in good hands when RIT are on site. Resolved IT are skilled professionals with a great work ethic and a commitment to quality work. Over the years they have helped us with everything from the most mundane jobs to system roll outs, network upgrades and SEV 1 emergencies. Every issue is resolved quickly and completely every time. They are a pleasure to work with. Thanks guys! Aslan Motahedin Senior Director - MIS XTL Transport Inc.Trustindex verifies that the original source of the review is Google.Scott Proudfoot2023-12-05Resolved IT has been a great partner for our business. Reid and his team are good communicators, and even better listeners. They worked through some technical quirks during on-boarding and have been supporting us and leading IT with a smile for years.Trustindex verifies that the original source of the review is Google.Jeff Wittmann2023-12-01The Resolved IT team responds on the same day to tech issues and is most competent in resolving them. I highly recommend this firm.Trustindex verifies that the original source of the review is Google.Stiles Fillion2023-11-30We use RIT for our company and their response times to problems are always lightning quick. Pretty knowledgeable when it comes to trouble shooting and will always assist with guiding or suggesting ways to improve security, management or even hosting on the IT side of things. Reid, Chris, Mike and Karan are always a pleasure to talk to.Trustindex verifies that the original source of the review is Google.Lita Aldworth2023-11-29Great team! Always responsive and "resolves" issues promptly and professionally.Trustindex verifies that the original source of the review is Google.Dave Te2023-11-21Reid and the entire Resolved IT team are incredible to work with: timely responses, accurate information, and professional services are only a few of the great comments I can give the team. As the IT coordinator in a very quickly growing company, Resolved IT's expertise is very much relied up on a regular basis, and the team does not fail to deliver. Teaming up with Resolved IT as a managed IT partner is without question one of the best technology decisions we've made for the company.Trustindex verifies that the original source of the review is Google.Brent Yerxa2023-09-13We are a company of 25 people who makes every effort to go paperless thus using systems to collect and share large amounts of information on a daily basis. This of course means we rely heavily on several software platforms. When we had system issues we found our previous IT provider was always late to respond and we found the staff knowledge to be less than we would have liked, and each time we had an issue a different tech was assigned and we found they had to research the same issue we had before. This proved time consuming and expensive. We made the difficult decision to move to another IT provider and took on the task of researching other companies in the field. After a time consuming process I met with the owner (Reid McConkey) of Resolve IT, and I knew right away this was the company we would use. Shortly after our meeting with Reid we cut ties with our pervious provider and moved our business to Resolve IT. Over night everything changed! When we had an issue we were contacted right away and the issues were resolved. We found the techs to be friendly, knowledgable and fast. We've been with Resolve IT for about a year now and it's one of the best moves we made, and my only regret is we didn't move earlier. Brent Yerxa, INS Claims Services, Vancouver
Comprehensive Managed IT Services For Langley Businesses Provided By Resolved IT
In the digital era, the demand for IT experts has grown significantly. The IT department is crucial for ensuring constant connectivity and availability in today’s business landscape.
However, IT maintenance and monitoring have not kept pace with the increasing reliance on technology. IT infrastructure can suddenly fail, leading businesses to urgently find reasons, fix technologies, and solve problems. Businesses are at risk from security breaches and cyberattacks, highlighting their vulnerability to IT risks.
To enhance operational resilience and mitigate cybersecurity threats, businesses are turning to IT support. In the next sections, we’ll show you how Resolved IT’s defined set of services, including system management, disaster recovery, and managed security services, can benefit your business in the City of Langley, Brookswood, Murrayville, and Aldergrove.
What Is IT Support?
Any business working with technology needs support. If a third party provides that support, it’s an IT support service. IT support aims to help users with tech problems.
In a business environment, IT support is more than assistance. Service providers set up, install, configure, monitor, and maintain IT equipment, and more. They help with disaster recovery and data backup plans.
What IT Support Services Does Resolved IT Offer?
Resolved IT offers IT support for Langley small and medium-sized businesses. Our services include:
1. 24/7 Monitoring
Services that require credentials to access and those that require client information are most vulnerable to attacks. Monitoring services involve watching a business’s network and system and giving fast support during emergencies. A quick response can make a huge difference between a hiccup in service and a major disruption.
Resolved IT monitors all endpoints around the clock for unauthorized access, viruses, and other issues to ensure security. By partnering with us, you’ll experience proactive issue monitoring and remediation.
2. Business Continuity Support
Even if your data security protocols are robust, there’s always a chance of losing or damaging data. It’s essential for businesses to prioritize investing in data backup to keep operations running smoothly. If something goes wrong or data gets damaged, businesses can still recover it.
With Resolved IT’s managed backup and data recovery, you can trust the security of your data. We store it securely in multiple locations and have a solid plan to keep your business up and running in case of data loss.
3. IT Consulting
IT is an ever-evolving field. Each passing day, some new technology makes its way into the market. Which means Businesses need to actively find and decide on new technologies to improve how they operate.
That said, determining which technology suits your business and how best to deploy it is easier said than done. That’s where our IT consulting service comes into play. Our IT experts will assess your business’s IT needs to determine which path would be ideal for your business. We can also train your employees on how to use various emerging technologies to enhance their productivity.
4. v-CIO Services
Many businesses understand that digital transformation is essential for remaining competitive. However, budgetary constraints in the IT department can be a limiting factor in achieving this transformation. This is where MSPs like Resolved IT step in.
Resolved IT offers a virtual Chief Information Officer (v-CIO) to remotely supervise your tech operations, help with additional implementation, and manage general maintenance. Your executive team can rely on Resolved IT for high-level IT strategy, budgeting, mapping, and management consulting.
5. Structured Cabling Services
In today’s business world, companies rely on networks for various data applications like video, voice, and data. It’s crucial to maintain the infrastructure supporting this technology. Structured cabling systems may seem small in your network investment, but they play a significant role in ensuring efficiency.
Our Managed Service Model operates on a fixed monthly basis, providing you with a predictable cost structure. We customize our services to fit your needs. This includes monitoring networks, providing application services, and offering structured cabling. With Resolved IT, you get a dedicated team that specializes in installing voice and data cables, such as Category 6 and Category 5e, as well as wireless networks.
6. IT Security Services
Cybersecurity is a major threat to modern businesses. Hackers breach company networks almost every day, demanding ransom for stolen data. An IBM study in 2021 found that the average cost of a data breach increased from $3.86 million to $4.24 million. This highlights the significant expense of a data breach for your business.
To protect your business, we provide IT security and data recovery services. Our skilled IT team finds weaknesses, handles daily security tasks, and shields your business from data breaches, providing you peace of mind.
7. Cloud Services
Cloud services are gaining rapid prominence among businesses because to their economic benefits and excellent efficiency and performance. Businesses, through the use of cloud services, gain on-the-go access to all the resources they need. Moreover, the access control strategies and security control protocols implemented in cloud services surpass those in on-premise locations. It is crucial for every business to leverage these services.
We specialize in assisting your Langley business in migrating to the cloud. Our expertise goes beyond migration – we also ensure that your business maximizes the benefits derived from these services.
What Sets Resolved IT Apart?
At Resolved IT, we go the extra mile to ensure that our clients receive the best Langley IT support services. To achieve this mission, we heavily invest our resources in the success of your staff. Additionally, we have a 60-second response policy to promptly resolve any issues you may encounter.
Our comprehensive service offering also includes technical support, break-fix solutions, and network monitoring. With our remote support and remote monitoring and management of servers, we ensure your systems are well-maintained. We operate on a fixed monthly model, offering a service level agreement (SLA) for consistent and reliable support.
At Resolved IT, we know how crucial smooth daily business operations are. Our managed service model keeps your IT infrastructure in excellent condition. We specialize in mobile device management, providing you with a complete solution for your IT needs.
So why wait? Contact Resolved IT today and experience the benefits of our managed service model, cloud services, and information technology expertise. Don’t let technology hold you back – let Resolved IT be your partner in achieving IT excellence.
