About Us
Learn about our values, mission, philosophy, & team.
Our Mission is to Help You Get More Done
We work alongside your top executives to develop a technology strategy that aligns with your current business goals and integrate the technology department into your operations in ways you might not have even thought possible!
Here’s a few key ways we accomplish this:
- Sky-high client engagement rates.
- Flexible support options.
- Enhanced collaboration tools.
- Dedicated Team & Account Manager
Company Philosophy
Our philosophy centers on mutual respect, fair treatment, and creating lasting value for all parties. After experiencing firsthand some of the unavoidable negative consequences inherently produced by traditional IT firms’ management structures, we founded this company with a commitment to doing things differently, with a personalized approach.
Core Values
We maintain constant mission alignment between our leaders, staff, and clients.
Our company culture team members, and mission are formed around these consistent driving values:
- First Class Services for First Class Customers
- Practice What We Preach
- Never Give Up
What makes Resolved IT unique from other Managed IT Service Providers?
In short, we deliver personalized consulting services, rapid responses, and consistent. We use small, dedicated teams so that we can learn more about your business and have organic repeat interactions with your team. We view ourselves as your IT and Cybersecurity department, and we aim to achieve everything that an internal IT department would deliver your business within our holistic Managed IT Services.
Rapid Response.
We respond to your phone inquiries in 60 seconds or less and have an emergency phone line which starts at Tier 2.
Dedicated Teams.
Interact with a small team of technicians, dedicated to helping only a small group of clients.
Bespoke IT Strategy.
We design personalized IT strategies to drive your business forward and make your technology work for you.
IT Vendor Management.
From support calls to contract management.
As your IT department, we manage your IT vendors.
Best-in-industry response times :
60-seconds by phone. Yup, for real. 60-minutes by e-mail.
Dedicated Teams
We commit to your IT needs. 24/7 support to keep your business running smoothly.
A cohesive and bespoke IT Strategy
We design personalized IT strategies to drive your business forward.
Liaised vendor support
We handle everything, including actively liaising with vendor support for seamless integration and efficient problem resolution.
We're a step above traditional firms. Apples to Oranges.
Traditional MSPs
Resolved IT
Traditional MSPs
Resolved IT
Server Monitoring & Maintenance
Network Monitoring & Maintenance
Basic Cybersecurity
Backup Services
Procurement Services
Monthly or Quarterly IT Management Meetings
Custom-tailored Client Portal
Dedicated Account Manager
Dedicated Service Team
E-mail Response Time
2 – 8 hours
60 minutes
Phone Response Time
5+ minutes
60 seconds
Scalability
10-100 Users
1 – 1,000+
IT Support Help Desk
8×5
24×7
Security Awareness & Bespoke Tech Training
Custom-tailored SOPs
Real-time Vulnerability Management
24×7 Security Operations Center
Advanced IT Compliance & Cybersecurity
Flexible Billing (scale up and down in real-time)
RESOLVED.
Resolved IT's Leadership Team
Chief Executive Officer
Reid McConkey
“When businesses lose control of their technology, there are more than just support tickets to resolve — there’s also emotional and mental stress that impacts the company’s culture and owner’s ability to lead. My passion is guiding businesses back to a healthy technology state — where the owner controls the technology, instead of the other way around.“
Reid founded the company in 2020 after leaving his full-time job as a General Manager in the MSP industry. Driven by a passion for entrepreneurship and a desire to do better, he works tirelessly towards the success of his clients, his employees, and his company.
- Email: rmcconkey@resolvedit.net
- Linkedin: Reid McConkey
Director of Client Success
Michael Logan
Mike is a customer success fanatic whose passion for producing the best possible client experience is unmatched. His role is exclusively dedicated to ensuring successful client outcomes and satisfaction by constantly maintaining alignment between our team and yours.
- Email: mlogan@resolvedit.net
- Linkedin: Michael Logan
Service Team Lead
Matthew Cherniak
Matt is a highly dedicated team leader who brings attention to detail and efficiency to the table. As the leader of the service department, Matt provides training and mentorship to our technicians, and assists with resolving high-level issues or handling emergencies. Matt is familiar with many of the day-to-day IT issues that our clients run into, and keeps our team efficient and responsive when providing support.
- Email: mcherniak@resolvedit.net
- Linkedin: Matthew Cherniak
What Great Managed IT Services Look Like To Us at Resolved IT:
- Consistent Communication & Staying Engaged.
- Well-defined & mutually understood agreements.
- Transparency, & Cohesion.
- Access to Support & Escalation Services with The Click of a Button, Without Hold Times.
Jill Fikowski
I am a new entrepreneur and business owner, and keeping operating costs and expenses down is critical. The team required access to a managed IT service that were efficient, qualified and patient. The Resolved team is just incredible, response times are amazing, cost effective for the service that you receive, and this company has an eye toward supporting non-profits and are values aligned with our company. Have been just great to work with and highly recommend.
Google rating score: 5.0 of 5, based on 23 reviews
"Reid and the entire Resolved IT team are incredible to work with: timely responses, accurate information, and professional services are only a few of the great comments I can give the team. As a very quickly growing company, Resolved IT's expertise is very much relied up on a regular basis, and the team does not fail to deliver. Teaming up with Resolved IT as a managed IT partner is without question one of the best technology decisions we've made for the company."
Jill Fikowski
I am a new entrepreneur and business owner, and keeping operating costs and expenses down is critical. The team required access to a managed IT service that were efficient, qualified and patient. The Resolved team is just incredible, response times are amazing, cost effective for the service that you receive, and this company has an eye toward supporting non-profits and are values aligned with our company. Have been just great to work with and highly recommend.
Google rating score: 5.0 of 5, based on 23 reviews
Our Partners
Managed IT Support Near Me
Resolved IT is based in Vancouver & Surrey, BC and serves clients throughout the province.
Wondering if Resolved IT is the right fit for your business?
We understand that making the right decision to outsource your IT can be difficult. That’s why we offer a free consultation so you can learn more about our services and how they could benefit your business.
Once you decide to make the switch, our team of experts will work with you to create a plan that fits your needs.
Wondering if Resolved IT is the right fit for your business?
We understand that making the right decision to outsource your IT can be difficult. That’s why we offer a free consultation so you can learn more about our services and how they could benefit your business.
Once you decide to make the switch, our team of experts will work with you to create a plan that fits your needs.
