Trustindex verifies that the original source of the review is Google.Kim Fung Nam2024-03-09As a fractional COO I get to select and work with vendors and service providers that provide services from legal to finance to data privacy to IT. Many of them good, but Resolved IT deserves a recommendation. Resolved IT is providing one of my clients with IT support and moving the business to platforms that create ease of collaboration, data security and cost efficiencies. Their support of daily IT questions and requests is alike the inhouse IT support at places I have worked (Goldman Sachs and HSBC). We have dedicated support individuals, timely resolution and we have experienced a feeling of being very well looked after. I would HIGHLY recommend Resolved the cost is well worth the value.Trustindex verifies that the original source of the review is Google.Jill Fikowski2024-02-14I am a new entrepreneur and business owner, and keeping operating costs and expenses down is critical. The team required access to a managed IT service that were efficient, qualified and patient. The Resolved team is just incredible, response times are amazing, cost effective for the service that you receive, and this company has an eye toward supporting non-profits and are values aligned with our company. Have been just great to work with and highly recommend.Trustindex verifies that the original source of the review is Google.Aslan Motahedin2024-01-25Supporting our BC users remotely had been a challenge for our IT team for years. Then we found Resolved IT. Reid and the team at Resolved IT are more than service providers to us, they are a trusted extension of our IT team. Everyone in the office knows they are in good hands when RIT are on site. Resolved IT are skilled professionals with a great work ethic and a commitment to quality work. Over the years they have helped us with everything from the most mundane jobs to system roll outs, network upgrades and SEV 1 emergencies. Every issue is resolved quickly and completely every time. They are a pleasure to work with. Thanks guys! Aslan Motahedin Senior Director - MIS XTL Transport Inc.Trustindex verifies that the original source of the review is Google.Scott Proudfoot2023-12-05Resolved IT has been a great partner for our business. Reid and his team are good communicators, and even better listeners. They worked through some technical quirks during on-boarding and have been supporting us and leading IT with a smile for years.Trustindex verifies that the original source of the review is Google.Jeff Wittmann2023-12-01The Resolved IT team responds on the same day to tech issues and is most competent in resolving them. I highly recommend this firm.Trustindex verifies that the original source of the review is Google.Stiles Fillion2023-11-30We use RIT for our company and their response times to problems are always lightning quick. Pretty knowledgeable when it comes to trouble shooting and will always assist with guiding or suggesting ways to improve security, management or even hosting on the IT side of things. Reid, Chris, Mike and Karan are always a pleasure to talk to.Trustindex verifies that the original source of the review is Google.Lita Aldworth2023-11-29Great team! Always responsive and "resolves" issues promptly and professionally.Trustindex verifies that the original source of the review is Google.Dave Te2023-11-21Reid and the entire Resolved IT team are incredible to work with: timely responses, accurate information, and professional services are only a few of the great comments I can give the team. As the IT coordinator in a very quickly growing company, Resolved IT's expertise is very much relied up on a regular basis, and the team does not fail to deliver. Teaming up with Resolved IT as a managed IT partner is without question one of the best technology decisions we've made for the company.Trustindex verifies that the original source of the review is Google.Brent Yerxa2023-09-13We are a company of 25 people who makes every effort to go paperless thus using systems to collect and share large amounts of information on a daily basis. This of course means we rely heavily on several software platforms. When we had system issues we found our previous IT provider was always late to respond and we found the staff knowledge to be less than we would have liked, and each time we had an issue a different tech was assigned and we found they had to research the same issue we had before. This proved time consuming and expensive. We made the difficult decision to move to another IT provider and took on the task of researching other companies in the field. After a time consuming process I met with the owner (Reid McConkey) of Resolve IT, and I knew right away this was the company we would use. Shortly after our meeting with Reid we cut ties with our pervious provider and moved our business to Resolve IT. Over night everything changed! When we had an issue we were contacted right away and the issues were resolved. We found the techs to be friendly, knowledgable and fast. We've been with Resolve IT for about a year now and it's one of the best moves we made, and my only regret is we didn't move earlier. Brent Yerxa, INS Claims Services, Vancouver
Who is Resolved IT?
Being one of the leading providers of Surrey managed services, we offer various IT services to tech-driven businesses. We are ready to manage the particular needs of your company since we are enthusiastic about seeing our clients succeed. We provide a comprehensive range of IT services, including network monitoring, cloud solutions, data backup and recovery, help desk support, and consulting.
Serving Professional Services in Surrey
Companies that provide professional services face different demands and difficulties. Efficiency and productivity are critical in any field, but they are especially critical in those where professionals, like scientists, lawyers, and accountants, sell their knowledge and time for a living. The objective of Resolved IT is to give the person doing the work priority. Our methodology is centred on understanding the distinct requirements of every individual, customizing targeted assistance to optimize their efficacy. We provide individualized managed IT services that are tailored to your company’s unique needs, enhancing its success while offering unmatched support.
Our Dedicated Support Team Model
Businesses of today need a reliable team that can provide them with a customized strategy in addition to technical support. A customized approach to your IT needs is based on our dedicated support team model. It’s a partnership rather than just a client-vendor arrangement. We assign a small, committed team of professionals to each client in an effort to become an extension of your team. Quicker responses, familiarity, and a thorough comprehension of your operations are the final results. Once our team members have worked together for a year or two, they will become colleagues.
Our dedicated support team provides a quick and easy experience, assisting in the resolution of issues related to:
- Internal IT staff being too slow – We are aware that when resolving IT issues, time is of the essence. We provide a 60-second phone response guarantee as a result. We place a high value on prompt responses, avoiding interruptions, and letting your company run as efficiently as possible while encouraging natural, recurring relationships with our committed staff.
- Low trust with the people they work with – Working with the same technicians consistently helps us build closer bonds with our customers. We foster a sense of cooperation that helps to foster a more dependable and cooperative working relationship. For each client, we provide a small, specialized team to ensure a tailored approach to meet unique needs and deliver optimal solutions.
- Working with a different person every time – We provide more technicians per user than the industry average. Our goal is to become not just your Surrey managed service provider but also your trustworthy and accommodating IT partner, taking care of problems before they become a problem for your company.
We provide exceptional support that goes above and beyond quickly resolving our clients’ problems. We proactively anticipate and surpass our clients’ expectations, continuously providing outstanding service that creates a favourable and enduring impression. Our specialized services and solutions are made in order to surpass our clients’ expectations and promote a closer, more enduring relationship.
Essential IT Services And Support
IT infrastructure must be actively managed by trained specialists to ensure business continuity. Routine maintenance is required for servers, PCs, cloud services, data backup, and cybersecurity. Depending on your company’s needs, maintenance intervals can range from daily inspections to quarterly interventions. Some services are even provided around-the-clock in real time, 24/7.
Even if you are experiencing the effects of the recession, maintaining the functionality of your IT systems is still essential to the operation of your business. We can’t take shortcuts. When times are tight, the last thing your business needs is a technical issue or security breach, particularly if you offer vital services.
What Goes Into IT Infrastructure Maintenance?
Among the maintenance duties that ought to be completed on a regular basis are the following:
- Finding and evaluating server errors
- Important patches, vulnerability management, and updates
- monitoring and controlling the amount of disc space, partitions, and virtual machines in addition to providing alerts when certain thresholds are surpassed
- examining regular reports to keep an eye on server and computer performance
- monitoring and upkeep of backup notifications
- preserving thorough IT records and customized SOPs for the technology used by your company
Why Choose Resolved IT for Surrey Managed Services?
This is a simple question to answer if your internal IT team is small. You must collaborate with specialists in system security, backup, and emergency preparedness. On the other hand, larger IT departments might argue that they don’t need help from outside companies because they already have sufficient internal expertise. Resolved IT Surrey managed services can give you:
- An impartial assessment of your situation
- insights and lessons gained from our experience, as well as the issues we’ve faced and resolved 24 hour emergency access – our helpdesk is your lifeline during uncertain times
Comprehensive on-site and remote support is provided by Resolved IT’s Surrey managed services.
With managed IT services, we can help, offering tailored solutions to match the particular requirements of your company.
Still Not Sure? Consider The Following
Choosing to outsource your IT department is a big business decision. Giving up such a significant portion of your company to another group is not an easy undertaking, but it is a wise one. It frees up time and resources that would be better spent elsewhere. If done correctly and with the right partner, outsourcing your IT requirements can be a seamless process that increases efficiency and productivity. It makes sense to collaborate with Resolved IT Surrey managed services in light of this. This allows teams operating on both sides sufficient time to discuss requirements and potential hazards while maintaining control and regular operations.
The Canadian economy took a sharp turn as a result of the coronavirus, and most businesses now seriously worry about their cash flows. Businesses can access specialized knowledge around-the-clock by using an outside IT managed service provider, saving them the cost of hiring and training highly skilled staff members. Managed service fees are typically invoiced on a monthly basis, which eliminates any unanticipated costs.
Resolved IT Surrey managed services, as a committed IT support partner, provides customized solutions and unmatched services to support your company’s success in this competitive industry.
Ready To Get Started?
With their wealth of industry experience, our team of technologists can help you achieve your long-term goals as well as immediate demands.
Use our complimentary IT assessment to find out where your company stands and make sure you’re getting the most out of your technology investment. Our team of professionals will collaborate with you to determine how well your current IT infrastructure is performing and to determine how it stacks up against industry norms.
Get in touch with us to arrange your free IT evaluation right now. We are pleased to address any inquiries you may have regarding IT support and assist you in determining whether it is appropriate for your Surrey company.
Resolved IT provides IT services in Burnaby, Richmond, North Vancouver, Vancouver, Maple Creek, Surrey, Coquitlam, New Westminster, and across the entire Lower Mainland.
