Struggling with tech in your business?
Get IT Resolved.
Expert Managed IT Services Vancouver
At Resolved IT, we operate using a small, dedicated team model rather than a traditional helpdesk model. This allows us to provide stronger relationship building, technical familiarity, and improve customer experience. Our dedicated teams comprise 2-5 technicians who work with you every day to create services and solutions custom to your business to ensure it continues running smoothly. This way, you can watch as our techs become more familiar with your people, culture, and IT systems as days pass. You can also add your Account Manager to your organization’s Teams/Slack or your preferred internal communication platform and lean on them as if they’re your internal IT Manager. Have a business in Vancouver? With customized managed services and solutions, we can help you meet your business goals.
We guarantee a 60-second response from a Resolved IT technician when you dial in to the main help desk line (24/7/365). IT coordinators and executives are given a dedicated contact they can reach out to 24/7. Managed IT clients enjoy our "drop everything and fix" policy when they have a critical issue. We will never leave you stranded. 50%+ of tickets are closed within 45 minutes, and 85% of tickets are closed within 120 minutes.
Business owners and executives have full transparency into our documentation and workflows. Users with permission can verify our findings, securely store admin passwords, and access all the company's IT information from a central portal. Admin and IT contacts can update documents and passwords in the platform to allow for easy collaboration when changing passwords. Trust us as your managed services provider!
Cybersecurity vulnerabilities are within every facet of your technology. That's why Resolved IT ensures that vulnerabilities known to the cybersecurity community are patched as quickly as they are released, in real-time. We proactively answer the malicious actor knocking on your door. And your data is backed up to multiple sources, whether it's in the cloud, on a local server, or saved on your desktop. Trust us to keep your data secure and backed up, so you can have peace of mind.
Resolved IT is a premium Vancouver IT services firm focused on servicing small-medium businesses and small enterprises. We are a service and relationship-oriented company seeking long-term, mutually beneficial Managed IT partnerships with companies that want to hit the ground running.
A 100% outsourced IT department for small and medium enterprises. Get to know your dedicated IT service team in this long-term IT partnership. Co-managed or fully managed
Data cabling, WiFi, and Network installation for commercial and industrial buildings. From two-person offices to 100,000 sqft. warehouses.
Project based services for businesses of all sizes. Whether you're a 15 person business moving to Office 365 or a 1000 employee enterprise going through an acquisition.
Managed IT Security and project-based IT security solutions. Worried about your data? So are we! Learn about affordable 24/7 network and infrastructure monitoring.
Resolved IT technicians are assigned to small service teams to manage your business IT solutions. This means you work with the same small team of qualified people every day. We’re proud to say that we can call many of our clients friends, and we strive to go the extra mile for them every day.
“When we joined Reid and his team over at Resolved IT we thought we were getting a team to provide your typical IT tech support. They’ve quickly proven that they’re so much more. Their team’s commitment has not only been to provide a high level of service with response times unheard of in the industry but to also be a true partner to our business that is highly invested and committed to our overall success. We’ve referred colleagues to Resolved IT many times.”
“We were in the market for Managed IT services. The other guys gave me their cookie cutter sales pitch, and obviously didn’t read the 4 page document I provided that clearly listed all my IT needs. Then I met Reid. His approach was much more personalized. No cookie cutter sales spiel. He obviously studied my whole IT needs document and then took the time to go over the whole thing with me item by item, into the evening. His pricing is fair and honest and he is very good at maximizing our budget. It is clear that being young entrepreneur he is very hard working and is building a great reputation.”
“Unlike most managed IT services, these guys don’t just ask you to turn your computer on and off. As a law firm, any technical issue means at best a loss of productivity and at worst costing clients thousands of dollars because of missed deadlines. We needed a responsive and reliable IT company to ensure minimum downtime. We are so thankful to have found ResolvedIT.”
“Reid is extremely knowledgeable and professional and takes pride in providing cutting-edge IT solutions. I would not hesitate to recommend his services to any business looking for IT Support services..”
SEAN DUNBAR
“Reid is a master of his craft, one of the most knowledgeable people in IT I have ever met. I would not hesitate to use his services.”
ADMIR HAJDAREVIC
“Since getting on board with Resolved IT, our IT systems development has out-paced all other areas of our business development. Where IT was a re-occurring burden, it is now the cherry on top! We now feel like the world-class business we strive to be.
The owner (Reid), is a genius. He knows how to stretch the dollar for the best value. I‘m a business management professional, and a computer nerd since the ’90s. I know what top-tier business management and next-level “tech-savviness” looks like. It looks like Resolved IT!
We have their help desk phone number posted at every work-station. You should too!”
NITRERA TECHNOLOGIES
Resolved IT brings reliable, responsive and affordable IT services and IT solutions to organizations across British Columbia’s Lower Mainland.
