Mike Logan Resolved IT Director of Operation

We're a boutique IT Provider based in Vancouver and Surrey

Not getting the support you need from traditional IT firms?

We're here to do better.

2

BC-Based Offices

10

BC-Based staff

30+

Happy Clients

Reid McConkey Resolved IT CEO

Outsourced IT Support That Actually Works.

We have evolved past the traditional IT helpdesk model.

We assign small teams of technicians to small lists of accounts to allow for organic, repeat interactions between our technicians and your team, building stronger partnerships and enabling us to deliver a personalized service.

During our 30-day onboarding process, your Resolved IT Account Manager will keep you apprised of the progress that your dedicated IT Service Team is making towards becoming familiar with your people, culture, and technology. 

Why Choose Resolved IT

We are fast

60-second response.

We believe in immediate communication, prompt resolutions, and putting the customer’s time first.

We are trustworthy

100% Transparent.

Securely audit your data and interact with the IT department in a standardized way via our client portal.

We are dedicated to you

We’re always available.

Your Dedicated Account Manager is your advocate within Resolved IT and is your 24/7 concierge.

We are fast

60-second response

We believe in immediate communication, prompt resolutions, and putting the customer’s time first.

We are trustworthy

100% Transparent.

Securely audit your data and interact with the IT department in a standardized way via our client portal.

We are dedicated to you

We’re always available.

Your Dedicated Account Manager is your advocate within Resolved IT and is your 24/7 concierge.

We are quick.

60-second response

We believe in immediate communication, prompt resolutions, and putting the customer’s time first.

We are trustworthy.

100% Transparent.

Securely audit your data and interact with your dedicated team at Resolved IT by using our client portal.

We are dedicated.

We’re always available.

Your Dedicated Account Manager is your advocate within Resolved IT and is your 24/7 concierge.

Your Business Needs A Dedicated IT Team.

Your generalist IT provider doesn’t understand or care about your business like we do. By using small, dedicated and specialized service teams, we give our clients all the traditional “pros” of working with an IT firm, while retaining a personal touch.

We build long-lasting, mutually beneficial partnerships with clients that value their technology, time, and reputation.

Made For Uncompromising Professionals

Our 60-second response time and dedicated service team model are optimal for professionals who require outstanding support and personalized services at all levels of their technology, from their frontline IT support to their vCIO.

We most commonly work with businesses offering professional services, such as:

IT Support

Resolved IT offers rapid, 60-second phone responses from technicians and fully liaised third-party vendor support to ensure maximum productivity for your staff. Our non-disruptive support service is available on short notice, so your staff never has to wait on hold for IT support again.

Resolved it Technical support

Managed IT provides a comprehensive service that delivers support, guidance, and reliable IT systems. Our focus is on achieving outcomes on your behalf, without burdening you with technical details. Our done-for-you service is built on a strong relationship between our companies, ensuring that you have the confidence and knowledge to trust in your business’ technology and the team behind it. 

Resolved itManaged IT Services

IT Consulting

Our experienced consulting team specializes in delivering custom-tailored technology strategies. Whether you’re working with constrained resources or expanding into new territory, we have a proven track record of success helping our clients improve their productivity, marketability, and bottom-line through the use of well-managed technology solutions.

Resolved IT management consulting
Resolved IT management consulting

The health of your business depends on successful technology management

When businesses lose control of their technology, there are more than just support tickets to resolve — there’s also emotional and mental stress that impacts the company’s culture and owner’s ability to lead. My passion is guiding businesses back to a healthy technology state — where the owner controls the technology, instead of the other way around…(Read More)

-Reid McConkey | CEO, Resolved IT

IT Staff Augmentation

Resolved IT provides BC-based technicians to supplement your IT department. Gain access to part-time or full-time local IT professionals on-demand. On-site or remote support, we’ve got you covered. 

Resolved it team Augmentation

Co-Managed IT Services enable organizations to combine their internal IT team with the expertise and resources of an IT firm. With Resolved IT, the scope of work is tailored to your needs, allowing us to act as either the Captain or Co-pilot in achieving your goals, depending on what your IT department needs from us.

Resolved IT delivers top-to-bottom network installation and maintenance services to commercial & industrial businesses across British Columbia. From reorganizing your network closet to installing WiFi at a large location to cross-location communications, we’re here to support every single aspect of networking in your business.  

Resolved it network and cabling
Resolved IT Professional Employee
Matt Cherniak
Installations Manager / Systems Administrator

Real, local IT professionals.

A personal approach to service

Resolved IT’s technicians are assigned to small, dedicated service teams to function as your outsourced IT department. This means you work with the same small group of qualified people every day. We’re proud to say that we can call many of our clients friends, and we strive to go the extra mile for them every day.

IT Support Near Me

Resolved IT is based in Vancouver & Surrey, BC and serves clients throughout the province.

What Our Clients Say About Our IT Services

"Reid and the entire Resolved IT team are incredible to work with: timely responses, accurate information, and professional services are only a few of the great comments I can give the team. As a very quickly growing company, Resolved IT's expertise is very much relied up on a regular basis, and the team does not fail to deliver. Teaming up with Resolved IT as a managed IT partner is without question one of the best technology decisions we've made for the company."

Dave T - Director, Human Resources - Small Enterprise Client

Wondering if Resolved IT is the right fit for your business?

We understand that making the right decision to outsource your IT can be difficult. That’s why we offer a free consultation so you can learn more about our services and how they could benefit your business.

Once you decide to make the switch, our team of experts will work with you to create a plan that fits your needs.