At Resolved IT, we don’t use the traditional IT helpdesk model.
We assign our clients to a small, dedicated team of 2-5 technicians (POD). Each of our PODs is dedicated to a small list of accounts, designed to allow our technicians and your staff have organic repeat interactions. Over time, our technicians become familiar with your people, culture; integrating ourselves within our business, as your IT Department.
This POD infrastructure allows us to emulate the positive user experience of what its like to work with an internal IT department while maintaining all the benefits of working with a Managed Service Provider or IT Consultancy.
With Resolved IT, you will never feel stranded. Our phone lines have a guaranteed 60-second response time.
Our "drop everything and fix" policy prioritizes critical issues for Managed IT clients. We believe in immediate communication, prompt resolutions, and putting the customer's time first.
Collaborate effortlessly with our trusted portal designed to give you access to the information you need, when you need it. Users and the IT point of contact can securely manage admin passwords, access critical IT documentation, and interact with the IT department in a meaningful way.
Prove to clients and regulatory bodies your business can be trusted. Resolved IT helps small enterprises implement IT compliance by providing Compliance as a Service (incl. Vulnerability Management) and IT Compliance Implementation Projects.
CIS, HIPAA, SOC 2, and more.
At Resolved IT, we specialize in premium IT services for Vancouver’s small enterprises. We’re focused on building long-lasting, mutually beneficial partnerships with businesses that value their IT. We’re not the right fit for everyone – but if we are the right fit, we find that it’s often a no-brainer to work together.
A 100% outsourced IT department for small enterprises. Get to know your dedicated IT service team in this long-term IT partnership. Co-managed or fully managed.
Data cabling, WiFi, and Network installation for commercial and industrial buildings. From two-person offices to 100,000 sqft. warehouses.
Project based services for businesses of all sizes. Whether you're a 15 person business moving to Office 365 or a 1000 employee enterprise going through an acquisition.
Managed IT Security and project-based IT security solutions. Worried about your data? So are we! Learn about affordable 24/7 network and infrastructure monitoring.
Resolved IT technicians are assigned to small service teams to manage your business IT solutions. This means you work with the same small team of qualified people every day. We’re proud to say that we can call many of our clients friends, and we strive to go the extra mile for them every day.
Resolved IT brings reliable, responsive and affordable IT services and IT solutions to organizations across British Columbia’s Lower Mainland.
