The Company For Vancouver IT Support Services And Support Solutions

Are you waiting for IT support on a regular basis? Our dedicated IT service team model means we have more technicians per client than other MSPs. Our 60-second phone response and IT Vendor Management services will ensure you’re never left waiting.

IT Support

Resolved IT offers rapid, 60-second phone responses from technicians and fully liaised third-party vendor support to ensure maximum productivity for your staff. Our non-disruptive support service is available on short notice, so your staff never has to wait on hold for IT support again.

Resolved IT’s Managed Services give you access to:

Best in industry response times

60-second phone response
60-minute e-mail response
Unlimited access to 24/7/365 support

A dedicated IT team to support your business

Your vCIO/Account Manager: Oversees high-level IT strategy and relationship management.
Your Dedicated IT Manager: Handles day-to-day IT operations and ensures user satisfaction.
Your Dedicated Service Team (POD): Responds to support requests and executes strategy steps.

Bespoke client portal built around your business

Accurate & powerful IT documentation
Real-time reporting, analytics, and dashboards
Fully transparent business practices
Custom-tailored Operating Procedures (Onboarding, etc.)

Our Clients Are Enthusiastic Advocates For Our Services

We were in the market for Managed IT services. The other guys gave me their cookie cutter sales pitch, and obviously didn't read the 4 page document I provided that clearly listed all my IT needs. Then I met Reid. His approach was much more personalized. No cookie cutter sales spiel. He obviously studied my whole IT needs document and then took the time to go over the whole thing with me item by item, into the evening. His pricing is fair and honest and he is very good at maximizing our budget. It is clear that being young entrepreneur he is very hard working and is building a great reputation.

When we joined Reid and his team over at Resolved IT we thought we were getting a team to provide your typical IT tech support. They've quickly proven that they're so much more. Their team's commitment has not only been to provide a high level of service with response times unheard of in the industry but to also be a true partner to our business that is highly invested and committed to our overall success. We've referred colleagues to Resolved IT many times.

Supporting our BC users remotely had been a challenge for our IT team for years. Then we found Resolved IT. Reid and the team at Resolved IT are more than service providers to us, they are a trusted extension of our IT team. Everyone in the office knows they are in good hands when RIT are on site.

Resolved IT are skilled professionals with a great work ethic and a commitment to quality work. Over the years they have helped us with everything from the most mundane jobs to system roll outs, network upgrades and SEV 1 emergencies. Every issue is resolved quickly and completely every time. They are a pleasure to work with.

I am a new entrepreneur and business owner, and keeping operating costs and expenses down is critical. The team required access to a managed IT service that were efficient, qualified and patient. The Resolved team is just incredible, response times are amazing, cost effective for the service that you receive, and this company has an eye toward supporting non-profits and are values aligned with our company. Have been just great to work with and highly recommend.

Unlike most managed IT services, these guys don't just ask you to turn your computer on and off. As a law firm, any technical issue means at best a loss of productivity and at worst costing clients thousands of dollars because of missed deadlines. We needed a responsive and reliable IT company to ensure minimum downtime. We are so thankful to have found Resolved IT.

We made the difficult decision to move to another IT provider and took on the task of researching other companies in the field. After a time consuming process I met with the owner (Reid McConkey) of Resolved IT, and I knew right away this was the company we would use.
Shortly after our meeting with Reid we cut ties with our previous provider and moved our business to Resolved IT.
Over night everything changed! When we had an issue we were contacted right away and the issues were resolved. We found the techs to be friendly, knowledgeable and fast.
We've been with Resolved IT for about a year now and it's one of the best moves we made, and my only regret is we didn't move earlier.

Reid and the entire Resolved IT team are incredible to work with: timely responses, accurate information, and professional services are only a few of the great comments I can give the team. As a very quickly growing company, Resolved IT's expertise is very much relied up on a regular basis, and the team does not fail to deliver. Teaming up with Resolved IT as a managed IT partner is without question one of the best technology decisions we've made for the company.

As a fractional COO I get to select and work with vendors and service providers that provide services from legal to finance to data privacy to IT. Many of them good, some have not been a good fit but there is one service that deserves a recommendation.
Resolved IT is providing one of my clients with IT support and moving the business to platforms that create ease of collaboration, data security and cost efficiencies. Their support of our daily IT questions and requests is like the in house IT support I experienced working at places like Goldman Sachs and HSBC. We have dedicated support individuals, timely resolution and over all we’ve experienced a feeling of being very well looked after.
If you are looking for day to day IT support or advice on IT solutions, I recommend you consider contacting Reid McConkey at Resolved IT.

Wondering if Resolved IT is the right fit for your business?

We understand that making the right decision to outsource your IT can be difficult. That’s why we offer a free consultation so you can learn more about our services and how they could benefit your business.

Once you decide to make the switch, our team of experts will work with you to create a plan that fits your needs.

Wondering if Resolved IT is the right fit for your business?

Once you decide to make the switch, our team of experts will work with you to create a plan that fits your needs.

The Company For Vancouver IT Support Services And Support Solutions

IT Support

Resolved IT’s Managed Services give you access to:

Best in industry response times

A dedicated IT team to support your business

Bespoke client portal built around your business

Our Clients Are Enthusiastic Advocates For Our Services

Wondering if Resolved IT is the right fit for your business?

Wondering if Resolved IT is the right fit for your business?

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