IT Services for Builders.
Designed for Mid-market AEC Firms.
Why AEC Firms Choose Resolved IT:
Design Tool & AEC Technology Expertise.
We have in-depth knowledge of essential industry software like AutoCAD, SolidWorks, REVIT, Vectorworks, and more.
We’re a Part of Your Industry.
We’re familiar with the unique pressures and business dynamics of operating an AEC business. Our team specializes in supporting the industry, making us part of it.
Outcome-Driven IT Solutions for AEC Firms
At Resolved IT, we empower Architecture, Engineering, and Construction (AEC) businesses by:
- Fixing business problems with technology.
- Driving operational efficiency, profitability.
- Managing risk and securing the business.
Generalist IT providers don’t understand.
We specialize in the Construction sector- we listen to the same podcasts and attend the same conferences as your leadership team. We’re in the industry.
Our strategic, industry-specific insights enable us to leverage technology to achieve your AEC firm’s goals. We identify new opportunities for growth and efficiency that might have otherwise gone unnoticed.
We also provide the recommendations and data you need to make informed business decisions, empowering your firm to thrive in a competitive landscape.
Our Services Include
Efficient Vendor Management
Issues with software? No problem. Submit a ticket to us, and we’ll take on the responsibility of liaising with the vendor’s tech support. Plus, our 60-second support desk response time means you won’t be left on hold.
Data Security You Can Trust
Your designs, client information, and intellectual property are invaluable. We excel at securing your data, managing backups, and having comprehensive disaster response plans in place.
Responsive and Priority-Driven Support
When technical issues arise, timely resolution is crucial. If an employee’s computer fails, we provide a spare PC immediately, ensuring minimal downtime.
Scalable and Flexible IT Solutions for Architecture and Engineering Firms
Whether you’re ramping up for a new project or winding down after completion, you can adjust your seat count at any time without any hassle.
Unlike other providers, we don’t charge any fees for onboarding or offboarding users. This means you can scale your IT needs up or down cost-effectively, without worrying about hidden costs.
What Our Clients Say About Our IT Services
“The difference has been night and day. Resolved IT not only responds quickly, but they also understand our business and provide solutions that help us work more efficiently.”
Director of Finance, Architecture Firm
FAQ for Architecture Firms Considering Managed IT Services
We specialize in helping AEC firms because we share many of the same business levers, priorities, and challenges as a professional services firm ourselves. While our company started as an “Industry Agnostic IT Firm” in 2020, we gained significant organic market share in this niche and decided to specialize in 2022. By focusing on one type of customer, we compound the value and applicability of our expertise significantly.
- Enhanced Productivity: We provide and manage a powerful work analytics platform that helps improve work habits, focus, and team productivity; helping your team to reclaim valuable time and work more efficiently. We teach your team how to leverage modern tools like Microsoft Copilot to streamline workflows and improve productivity.
- Business Insights: By leveraging data analytics, we provide a portal to access real-time, actionable insights into your team’s work patterns and productivity. This data combined with our support helps you make informed decisions about workflow improvements and resource allocation, ultimately driving profitability.
- Rapid Response and Support: Our commitment to rapid response times means that when reactive support is needed, we are there immediately. This minimizes disruptions and ensures that your team can get back to work quickly, maintaining productivity and reducing the impact on your bottom line.
We facilitate business outcomes for AEC firms through the thoughtful use of technology. Our services are specifically designed to provide a path to ROI for maturing AEC customers. Our competitors, as industry-agnostic providers, have a shallow understanding of AEC firms’ business needs, typically resulting in tactical business recommendations, rather than strategic.
We ensure the security of your sensitive project data by continuously keeping our technology stack, internal policies/operating procedures, and solution recommendations up-to-date by constantly researching and staying updated on the latest technology releases, cyber risks, and compliance regulations. Our team regularly attends industry events and conferences to keep our clients protected with the most current and effective security measures, and we’re constantly evaluating our solutions.
Proactive Monitoring and Maintenance: We continuously monitor your IT infrastructure to identify and resolve potential issues before they impact your software’s performance.
Specialized Support for Design Software: Our team has extensive experience with the specific software used in architecture and engineering firms, such as AutoCAD, Revit, and BIM tools.
Performance Optimization: We implement various performance optimization techniques, such as fine-tuning your software and related components. This includes profiling and benchmarking to ensure your applications run as efficiently as possible.
Regular Updates and Patches: Keeping your software up-to-date is crucial for performance and security. We manage and apply updates and patches regularly to ensure your software remains current and efficient, without getting in the way.
Training and Support: We provide training for your staff on best practices for using design software efficiently. This helps your team leverage the full capabilities of the software, improving overall productivity.
- 60 Seconds by Phone
- 60 Minutes by E-mail
We’re a retained-based IT firm, which means that we charge a flat monthly fee for a fixed scope of work to manage and support our clients’ technology environments. We prefer long-term agreements but also offer month to month agreements.
It’s easy! Contact us for a free consultation where we’ll assess your firm’s current IT setup and provide a tailored plan to address your specific needs. From there, we’ll guide you through the onboarding process if selected.
Working with Resolved IT means having a partner who truly understands your industry and business needs. We're committed to driving your organization forward.
- Expertise in architecture and engineering industry workflows.
- Proven track record as a top managed IT provider for architects in BC.
- Reliable IT support designed to keep your team productive and secure.
Ready to streamline your IT and focus on what you do best? Contact Resolved IT today for a consultation and see why we’re the trusted managed IT provider for architects across BC.
