Who We Are
We’re a Vancouver-based Managed IT Services Provider (MSP) delivering outcome-focused technology strategies and services.
Our Mission
At Resolved IT, our mission is to empower entrepreneurs and shareholders to control take control of the technology within their business, understand it, and leverage it to enhance processes.
Our Vision
Our vision is to be the backbone of your operations, acting as a force multiplier within your workforce, to deeply understand our clients’ visions and business models, and to deliver outcomes with technology.
At Resolved IT, we don’t just fix problems—we build meaningful partnerships.
- A+ Engagement Levels: Our supported users have confidence that working with us will save them time and effort.
- Flexible Support: We embrace our position as a support department and work around your needs and schedule.
- Enhanced collaboration: Advanced collaboration tools offer our clients a transparent and streamlined experience.
- Dedicated Teams: Experience organic repeat interactions with the same dedicated team members you trust.
Our Core Values
At the heart of everything we do are the values that guide our decisions, shape our culture, and define how we serve our clients and each other:
1. Integrity
We act with honesty, ethics, and a commitment to doing what’s right, even when no one is watching.
2. Accountability
We take ownership of our responsibilities and hold ourselves to the highest standards of performance and reliability.
3. Customer First
We prioritize our customers’ needs and experiences in every decision we make.
4. Collaboration & Camaraderie
We work together with mutual respect, trust, and a shared commitment to team succes
5. Continuous Improvement
We embrace learning, innovation, and growth to constantly raise the bar.
6. Transparency
We communicate openly and honestly to build trust and alignment.
7. Grit & Courage
We persevere through challenges with determination and boldness.
8. Creativity & Innovation
We bring fresh thinking and inventive solutions to every opportunity.
What makes Resolved IT unique from other Managed IT Service Providers?
In short, we’re highly specialized on delivering holistic technology strategies for a small group of clients within a small set of niche industries. While other IT firms might be larger than us, our efforts are concentrated on producing the best possible outcomes for our unique ideal client profile. We understand the small details of your industry.
Rapid Response.
We respond to your phone inquiries in 60 seconds or less.
Dedicated Teams.
Interact with a small team of technicians, dedicated to your firm.
Bespoke IT Strategy.
Drive your business forward and make your technology work for you.
IT Vendor Management.
We're the single point of contact for all your technology vendors.
We're a step above traditional firms. Apples to Oranges.
Internal IT
Traditional MSPs
Resolved IT
Internal IT
Traditional MSPs
Resolved IT
Server & Network Monitoring
EXTRA
Server & Network Maintenance
Traditional Anti-Virus
EXTRA
Backup Services
EXTRA
Procurement Services
Professional IT Vendor Management
Microsoft 365 Breach Detection
EXTRA
EXTRA
Monthly IT Management Meetings
EXTRA
Quarterly IT Strategy Meetings
Custom-tailored IT Portal
EXTRA
Dedicated Account Manager
Dedicated Service Team
E-mail Response Time
2 – 8 hours
60 minutes
Phone Response Time
5+ minutes
60 seconds
Security Awareness Training Program
EXTRA
EXTRA
Custom-tailored SOPs & IT Policies
EXTRA
Real-time Vulnerability Management
EXTRA
EXTRA
24×7 Security Operations Center
EXTRA
EXTRA
Advanced IT Compliance & Cybersecurity
EXTRA
EXTRA
Flexible Billing
RESOLVED.
Company Philosophy
Resolved IT is committed to providing flexible and comprehensive managed IT services tailored to meet the unique needs of Architects, Engineers, Non-Profit Organizations, and other small enterprises. We serve as your single source for technology strategies, IT management, and proactive support.
Our services are designed to create mutual benefits through consistent collaboration and positive outcomes, leveraging technology to drive your business forward. We strive for long-term partnerships with clients who see technology as a strategic asset for their success.
Resolved IT's Leadership Team
Chief Executive Officer
Reid McConkey
“When businesses lose control of their technology, there are more than just support tickets to resolve — there’s also emotional and mental stress that impacts the company’s culture and owner’s ability to lead. My passion is guiding businesses back to a healthy technology state — where the owner controls the technology, instead of the other way around.”
Reid founded the company in 2020 after leaving his full-time job as a General Manager in the MSP industry. Driven by a passion for entrepreneurship and a desire to do better, he works tirelessly towards the success of his clients, his employees, and his company.
- Email: rmcconkey@resolvedit.net
- Linkedin: Reid McConkey
Chief Operating Officer
Michael Logan
Mike is a customer success fanatic whose passion for producing the best possible client experience is unmatched. His role is exclusively dedicated to ensuring successful client outcomes and satisfaction by constantly maintaining alignment between our team and yours.
-
Email:
mlogan@resolvedit.net
- Linkedin: Michael Logan
Service Team Lead
Matthew Cherniak
Matt is a highly dedicated team leader who brings attention to detail and efficiency to the table. As the leader of the service department, Matt provides training and mentorship to our technicians, and assists with resolving high-level issues or handling emergencies. Matt is familiar with many of the day-to-day IT issues that our clients run into, and keeps our team efficient and responsive when providing support.
- Email: mcherniak@resolvedit.net
- Linkedin: Matthew Cherniak
What Great Managed IT Services Look Like To Us at Resolved IT:
- Consistent Communication & Staying Engaged.
- Well-defined & mutually understood agreements.
- Transparency, & Cohesion.
- Access to Support & Escalation Services with The Click of a Button, Without Hold Times.
What Our Clients Say About Us
“Reid and his team have been a fantastic and trustworthy partner for years now. Resolved’s support team’s attention to detail has been top-notch, and Reid’s ability to help us overcome unique challenges with ease is impressive. In my experience, most IT firms are nothing more than tech support… Reid has proven to be so much more than that.”
Civil Engineering Firm — James, CEO
Exclusive IT Partner for Operationally Mature Businesses
By creating a barrier to entry and concentrating on fewer healthy & committed clients, Resolved IT can deliver higher levels of service and strategic value, providing tailored solutions that drive significant business outcomes and align with your strategic goals.
If you’re simply seeking a number to call when your computers break, you should look elsewhere.
Our Partners
