Trustindex verifies that the original source of the review is Google.Kim Fung Nam2024-03-09As a fractional COO I get to select and work with vendors and service providers that provide services from legal to finance to data privacy to IT. Many of them good, but Resolved IT deserves a recommendation. Resolved IT is providing one of my clients with IT support and moving the business to platforms that create ease of collaboration, data security and cost efficiencies. Their support of daily IT questions and requests is alike the inhouse IT support at places I have worked (Goldman Sachs and HSBC). We have dedicated support individuals, timely resolution and we have experienced a feeling of being very well looked after. I would HIGHLY recommend Resolved the cost is well worth the value.Trustindex verifies that the original source of the review is Google.Jill Fikowski2024-02-14I am a new entrepreneur and business owner, and keeping operating costs and expenses down is critical. The team required access to a managed IT service that were efficient, qualified and patient. The Resolved team is just incredible, response times are amazing, cost effective for the service that you receive, and this company has an eye toward supporting non-profits and are values aligned with our company. Have been just great to work with and highly recommend.Trustindex verifies that the original source of the review is Google.Aslan Motahedin2024-01-25Supporting our BC users remotely had been a challenge for our IT team for years. Then we found Resolved IT. Reid and the team at Resolved IT are more than service providers to us, they are a trusted extension of our IT team. Everyone in the office knows they are in good hands when RIT are on site. Resolved IT are skilled professionals with a great work ethic and a commitment to quality work. Over the years they have helped us with everything from the most mundane jobs to system roll outs, network upgrades and SEV 1 emergencies. Every issue is resolved quickly and completely every time. They are a pleasure to work with. Thanks guys! Aslan Motahedin Senior Director - MIS XTL Transport Inc.Trustindex verifies that the original source of the review is Google.Scott Proudfoot2023-12-05Resolved IT has been a great partner for our business. Reid and his team are good communicators, and even better listeners. They worked through some technical quirks during on-boarding and have been supporting us and leading IT with a smile for years.Trustindex verifies that the original source of the review is Google.Jeff Wittmann2023-12-01The Resolved IT team responds on the same day to tech issues and is most competent in resolving them. I highly recommend this firm.Trustindex verifies that the original source of the review is Google.Stiles Fillion2023-11-30We use RIT for our company and their response times to problems are always lightning quick. Pretty knowledgeable when it comes to trouble shooting and will always assist with guiding or suggesting ways to improve security, management or even hosting on the IT side of things. Reid, Chris, Mike and Karan are always a pleasure to talk to.Trustindex verifies that the original source of the review is Google.Lita Aldworth2023-11-29Great team! Always responsive and "resolves" issues promptly and professionally.Trustindex verifies that the original source of the review is Google.Dave Te2023-11-21Reid and the entire Resolved IT team are incredible to work with: timely responses, accurate information, and professional services are only a few of the great comments I can give the team. As the IT coordinator in a very quickly growing company, Resolved IT's expertise is very much relied up on a regular basis, and the team does not fail to deliver. Teaming up with Resolved IT as a managed IT partner is without question one of the best technology decisions we've made for the company.Trustindex verifies that the original source of the review is Google.Brent Yerxa2023-09-13We are a company of 25 people who makes every effort to go paperless thus using systems to collect and share large amounts of information on a daily basis. This of course means we rely heavily on several software platforms. When we had system issues we found our previous IT provider was always late to respond and we found the staff knowledge to be less than we would have liked, and each time we had an issue a different tech was assigned and we found they had to research the same issue we had before. This proved time consuming and expensive. We made the difficult decision to move to another IT provider and took on the task of researching other companies in the field. After a time consuming process I met with the owner (Reid McConkey) of Resolve IT, and I knew right away this was the company we would use. Shortly after our meeting with Reid we cut ties with our pervious provider and moved our business to Resolve IT. Over night everything changed! When we had an issue we were contacted right away and the issues were resolved. We found the techs to be friendly, knowledgable and fast. We've been with Resolve IT for about a year now and it's one of the best moves we made, and my only regret is we didn't move earlier. Brent Yerxa, INS Claims Services, Vancouver
Managed IT Services In Burnaby For Your Business Provided By Resolved IT
As we progress deeper into the digital era, the presence of IT professionals has become vital. The constant connectivity and reliance on technology have elevated the significance of the IT department, as most businesses are heavily reliant on it.
Regrettably, the maintenance and monitoring of IT systems have not kept up with this growing dependence. Sudden failures in IT infrastructure can occur, leaving businesses scrambling to identify the causes, restore critical technologies, and resolve any resulting issues. Coupled with the ever-increasing threat of security breaches and cyberattacks, the vulnerability of modern businesses to IT risks becomes even more apparent.
To enhance operational resilience and mitigate cybersecurity threats, businesses are seeking IT support services. In the following sections, we will explore how Resolved IT’s support services can contribute to the success of Burnaby businesses from Metrotown to Brentwood, through to Edmonds and Capitol Hill.
What Are Customized IT Services? Can They Meet My Business Goals?
Any part of your business that works with technology will need support. If that support is provided by a third party, it can be deemed to be an IT support service. IT support aims to provide users with tech problems that they may encounter. In a business environment, IT support is more than just assistance. IT service providers can be responsible for setting up, installation, configuration, monitoring, and maintenance of IT equipment, plus more. They are also prepared to help with disaster recovery and data backup plans.
What IT Support Services Does Resolved IT Offer?
Resolved IT is a premium IT services company that offers IT support for Burnaby small and medium-sized businesses. Among the services we offer include:
1. 24/7 Monitoring
Services that require credentials to access and those that require client information are most vulnerable to attacks. Monitoring services basically involve keeping an eye on a business’s network and system and quickly providing support when disaster strikes. A quick response can make a huge difference between a hiccup in service and a major disruption.
Resolved IT offers 24/7/365 monitoring/alerting of all endpoints for unauthorized access, viruses, and other potential issues to ensure security. By partnering with us, you’ll experience proactive issue monitoring and remediation.
2. Business Continuity Support
No matter how strong your data security protocols may be, there’s always a risk of data damage or loss. Given how important data is to the smooth running of a business, it is important that businesses invest in data backup. This way, if something goes wrong or the data gets damaged in any way, businesses can still retrieve it.
With Resolved IT’s managed backup and data recovery, you can rest easy knowing that your data is secure, backed up in multiple secure locations, and a plan is in place to ensure that your business remains operational in case of a data loss event.
3. IT Consulting
IT is an ever-evolving field. Each passing day, some new technology makes its way into the market. This means that businesses need to be on the lookout for emerging technologies and identify which ones they should adopt to increase the efficiency of their operations.
That said, determining which technology suits your business and how best to deploy it is easier said than done. That’s where our IT consulting service comes into play. Our IT experts will assess your business’s IT needs to determine which path would be ideal for your business. We can also train your employees on how to use various emerging technologies to enhance their productivity.
4. v-CIO Services
While many businesses understand that digital transformation is an essential step to remain competitive, IT department budgetary constraints are a limiting factor towards achieving this. This is where MSPs like Resolved IT step in. We will provide you with a v-CIO who will remotely oversee your tech operations, further implementation as well as general maintenance. Your executive team can rely on Resolved IT for high-level IT strategy, budgeting, mapping, and management consulting.
5. Structured Cabling Services
Today’s fast-paced business environment demands that businesses put more and more data applications on their networks, such as video, voice, and data. The infrastructure that supports this communication technology needs to always be in consistent working order. Whereas structured cabling systems represent a small portion of the overall network investment, they can account for a substantial percentage of your network efficiency.
Resolved IT is specialized in the highest quality installation of all forms of voice and data cabling, including Category 6, Category 5e, and wireless networks. Our structured cabling team provides holistic, 100% full-scope network solutions and installations top to bottom for a wide range of customers.
6. IT Security Services
One of the biggest threats that modern businesses face today is cybersecurity. Every other day, hackers are breaching company networks and asking for ransom in exchange for the keys for opening the stolen data. According to a 2021 IBM study, the average total cost of a data breach increased from $3.86 million to $4.24 million. This shows just how costly a data breach can be for your business.
That said, we offer IT security services as well as IT data recovery services designed to shield your business from data breach events. From assessing your state of vulnerability to providing daily security functions, our IT team has the expertise and knowledge to give your business peace of mind.
7. Cloud Services
Cloud services are gaining prominence among businesses at a rapid rate. They are not only economical but also great in terms of efficiency and performance. Through the use of cloud services, businesses have access to all the resources they need on the go. Additionally, the access control strategies and security control protocols implemented through cloud services are much better than on-premise locations. As such, it is vital that every business leverages these services.
We can not only help your Burnaby business migrate to the cloud, but we’ll also help ensure that your business gets the most out of these services.
What Does Resolved IT Do Differently?
At Resolved IT, we go the extra mile to ensure that our clients get the best Burnaby IT support services there are. To ensure this mission succeeds, we focus our resources heavily on investing in the success of your staff. Plus, we have a 60-second response policy that ensures that any issues you may have are resolved in good time. Contact us to get started today.
