Results that matter

Clients Business Success Stories

As an IT provider, we have been lucky enough to work with clients in various different industries. We measure our success by our clients' business success. Below you can find some of our client's business success stories. Please note: "All client identities will remain anonymous for security reasons; references are available upon request."

Ransomware recovery for manufacturing company

VANCOUVER/ BURNABY

Resolved IT was contacted by a panicked IT Manager on a Friday afternoon at 4:30PM. They business had been affected by ransomware, 250+ computers and 30+ virtual servers were totally locked and unusable. Employee productivity was ground to a halt. Resolved IT presented this business with a detailed recovery proposal based on an hourly rate and went to work right away. Two technicians worked a combined 30 hours over the weekend and were able to restore all computers to a usable state, restore all data back to servers, deploy anti-encryption and anti-

malware software, deploy e-mail spam and malware/phishing filtering, deploy new hardware firewalls to six locations, and identify where the attack originated from. The following week our CEO gave a presentation to staff in a mandatory all-hands virtual meeting on: 1. What happened 2. How it happened and 3. How to identify a phishing e-mail attack. This client is now fully serviced by Resolved IT with a co-Managed IT agreement, in which we collaborate with their IT Manager to deliver reliable, secure, and fast IT infrastructure.

Client Testimonial

When I called around on Friday afternoon to several IT firms, I wasn’t able to get through to a real person in a timely manner. When I called Resolved IT, Reid answered the phone right away and was able to start giving me advice within minutes once I had explained the situation. He asked relevant questions to identify what had happened and was able to give me a verbal action-plan over the phone. Reid and his team worked through their weekend to get us back online and we had a total of 16.5 hours of lost production time. Without their help we’d probably still be recovering from this attack.
IT Manager
Major Vancouver based Manufacturer

Infrastructure upgrades for business law firm

Burnaby

Resolved IT was contacted by a law firm’s Office Manager to identify some ways to improve their existing file system. During our initial consultation, Resolved IT was able to identify several security issues present on the network and included these as optional items in our IT solutions proposal. 

Thanks to our highly detailed proposal, the client understood the level of risk they were taking by not having a hardware firewall and anti-virus on every computer. Over the course of a weekend the team at Resolved IT performed a zero-downtime file system migration to the cloud, implemented a hardware firewall in the head office, and deployed anti-virus to each computer.

Client Testimonial

Reid was highly professional and provided highly specific advice to our business. Reid’s transparency and communication skills made the process so much easier than our previous provider. We fully understood what we were getting after one conversation, where other IT firm proposals and meetings left us confused and with a lot of questions. Reid also went above-and-beyond and outlined some security risks we were taking and was able to sort them out quickly and painlessly. The team at Resolved IT has been excellent so far, and is always extremely pleasant to work with.
Office Manager
Small-medium business law firm

IT Management Consulting for Managed IT Service Provider

VANCOUVER/ BURNABY

Reid was contacted by the owner of a small-medium MSP (IT Firm) struggling with project management. They had fallen behind on many projects for their clients and had to catch up. Resolved IT was able to take on these projects on a subcontractor basis and complete several projects that were 

on the back burner. Reid worked with the client’s Service Manager and provided one-on-one consulting on how to optimize their project management processes and increase employee productivity.

Client Testimonial

While Resolved IT is a competitor and we were at first conflicted on our partnership, Reid’s experience as a manager in the MSP-world was invaluable to providing a unique outside perspective to our processes and coaching our Service Manager. I’d recommend Reid’s services to any IT firm struggling with any operational problem, but then the competition would have the secret sauce too, so I stay quiet for my own good!
IT Manager
Vancouver based IT MSP

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