Resolved IT
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Clients Business Success Stories

Clients Business Success Stories

Success Stories

As an IT provider, we have been lucky enough to work with clients in various different industries. We measure our success by our clients’ business success. Below you can find some of our client’s business success stories.

Please note: “All client identities will remain anonymous for security reasons; references are available upon request.”

Ransomware recovery for manufacturing company​

Resolved IT was contacted by a panicked IT Manager on a Friday afternoon at 4:30PM. They business had been affected by ransomware, 250+ computers and 30+ virtual servers were totally locked and unusable. Employee productivity was ground to a halt. Resolved IT presented this business with a detailed recovery proposal based on an hourly rate and went to work right away. Two technicians worked a combined 30 hours over the weekend and were able to restore all computers to a usable state, restore all data back to servers, deploy anti-encryption and anti-malware software, deploy e-mail spam and malware/phishing filtering, deploy new hardware firewalls to six locations, and identify where the attack originated from. The following week our CEO gave a presentation to staff in a mandatory all-hands virtual meeting on: 1. What happened 2. How it happened and 3. How to identify a phishing e-mail attack. This client is now fully serviced by Resolved IT with a co-Managed IT agreement, in which we collaborate with their IT Manager to deliver reliable, secure, and fast IT infrastructure.

Client Testimonial

“When I called around on Friday afternoon to several IT firms, I wasn’t able to get through to a real person in a timely manner. When I called Resolved IT, Reid answered the phone right away and was able to start giving me advice within minutes once I had explained the situation. He asked relevant questions to identify what had happened and was able to give me a verbal action-plan over the phone. Reid and his team worked through their weekend to get us back online and we had a total of 16.5 hours of lost production time. Without their help we’d probably still be recovering from this attack.” 
— IT Manager
MAJOR VANCOUVER BASED MANUFACTURER

Infrastructure upgrades for business law firm

Resolved IT was contacted by a law firm’s Office Manager to identify some ways to improve their existing file system. During our initial consultation, Resolved IT was able to identify several security issues present on the network and included these as optional items in our IT solutions proposal. Thanks to our highly detailed proposal, the client understood the level of risk they were taking by not having a hardware firewall and anti-virus on every computer. Over the course of a weekend the team at Resolved IT performed a zero-downtime file system migration to the cloud, implemented a hardware firewall in the head office, and deployed anti-virus to each computer.

Client Testimonial

“Reid was highly professional and provided highly specific advice to our business. Reid’s transparency and communication skills made the process so much easier than our previous provider. We fully understood what we were getting after one conversation, where other IT firm proposals and meetings left us confused and with a lot of questions. Reid also went above-and-beyond and outlined some security risks we were taking and was able to sort them out quickly and painlessly. The team at Resolved IT has been excellent so far, and is always extremely pleasant to work with.”
— Office Manager
SMALL-MEDIUM BUSINESS LAW FIRM

IT Management Consulting for Managed IT Service Provider

Reid was contacted by the owner of a small-medium MSP (IT Firm) struggling with project management. They had fallen behind on many projects for their clients and had to catch up. Resolved IT was able to take on these projects on a subcontractor basis and complete several projects that were on the back burner. Reid worked with the client’s Service Manager and provided one-on-one consulting on how to optimize their project management processes and increase employee productivity.

Client Testimonial

“While Resolved IT is a competitor and we were at first conflicted on our partnership, Reid’s experience as a manager in the MSP-world was invaluable to providing a unique outside perspective to our processes and coaching our Service Manager. I’d recommend Reid’s services to any IT firm struggling with any operational problem, but then the competition would have the secret sauce too, so I stay quiet for my own good!”
— IT Manager
VANCOUVER BASED IT MSP

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What Our Clients Say About Our Vancouver IT Services

“We were in the market for Managed IT services. The other guys gave me their cookie cutter sales pitch, and obviously didn’t read the 4 page document I provided that clearly listed all my IT needs. Then I met Reid. His approach was much more personalized. No cookie cutter sales spiel. He obviously studied my whole IT needs document and then took the time to go over the whole thing with me item by item, into the evening. His pricing is fair and honest and he is very good at maximizing our budget. It is clear that being young entrepreneur he is very hard working and is building a great reputation.”

Jonathan Bowden
GENERAL MANAGER – NITRERA TECHNOLOGIES

“Unlike most managed IT services, these guys don’t just ask you to turn your computer on and off. As a law firm, any technical issue means at best a loss of productivity and at worst costing clients thousands of dollars because of missed deadlines. We needed a responsive and reliable IT company to ensure minimum downtime. We are so thankful to have found ResolvedIT.”

Zen Huang
OPERATIONS MANAGER – WIEBE WITTMANN ROBERTSON LLP

“Reid is extremely knowledgeable and professional and takes pride in providing cutting-edge IT solutions. I would not hesitate to recommend his services to any business looking for IT Support services..”

SEAN DUNBAR

“When we joined Reid and his team over at Resolved IT we thought we were getting a team to provide your typical IT tech support. They’ve quickly proven that they’re so much more. Their team’s commitment has not only been to provide a high level of service with response times unheard of in the industry but to also be a true partner to our business that is highly invested and committed to our overall success. We’ve referred colleagues to Resolved IT many times.”

Eric Olarte
CHIEF OPERATING OFFICER – DIRECT TAP

“Reid is a master of his craft, one of the most knowledgeable people in IT I have ever met. I would not hesitate to use his services.”

ADMIR HAJDAREVIC

“Since getting on board with Resolved IT, our IT systems development has out-paced all other areas of our business development. Where IT was a re-occurring burden, it is now the cherry on top! We now feel like the world-class business we strive to be.

The owner (Reid), is a genius. He knows how to stretch the dollar for the best value. I‘m a business management professional, and a computer nerd since the ’90s. I know what top-tier business management and next-level “tech-savviness” looks like. It looks like Resolved IT!

We have their help desk phone number posted at every work-station. You should too!”

NITRERA TECHNOLOGIES

Vancouver & Lower Mainland IT Company

Resolved IT brings reliable, responsive and affordable IT services and IT solutions to organizations across British Columbia’s Lower Mainland.

Vancouver & Lower Mainland IT Company

Resolved IT brings reliable, responsive and affordable IT services and IT solutions to organizations across British Columbia’s Lower Mainland.