Resolved IT provides fully managed IT services and solutions for organizations in Greater Vancouver BC. Reach out to us today.
IT is evolving rapidly, and most business operations revolve around technology, such that a strong focus on IT has become crucial for any organization to remain competitive. That said, not all businesses can build an entire team of IT experts to attend to all their IT needs, more so smaller or medium-sized businesses.
To stay competitive and accommodate their growing security and technology needs, many businesses are looking into other options, such as fully managed IT services.
So what is it? With fully managed IT services, you need not worry about a thing, which is exactly how it should be. Your managed service provider works closely with your in-house team to create the perfect IT solution for you and then manages it from start to finish.
For high levels of productivity and constant growth, you need to partner with a reliable provider. For your network to function seamlessly, everything that goes into it must be maintained and monitored regularly. Failure to do so can result in data breaches, disillusioned customers, and frustrated employees.
Resolved IT’s fully managed IT services will safeguard your business from such negative outcomes and keep threat actors at bay, employees productive, and customers happy. You’ll enjoy significant benefits from round-the-clock management of your servers, software systems, and network – all for an affordable, fixed monthly fee that is ideal for small businesses.
Here is an outline of the fully managed IT services that we offer:
As businesses become increasingly reliant on technology, threat actors are having an easier time finding entry points into networks to steal sensitive data and cripple businesses. In fact, a recent study found that over 5.1 billion records were breached in 2021.
Resolved IT can help protect your business from cyber threats. Our comprehensive IT security solution presents a delicate balance between utility and protection, given that too much focus on one of these components inevitably comes at the expense of the other. No matter the architecture of your network, you can depend on us to identify what should be monitored, set up parameters unique to your business, and then conduct 24/7 monitoring.
We endeavour to deliver secure and scalable network solutions for every business in the greater Vancouver area. Resolved IT delivers top to bottom network installation, configuration, and maintenance services. Our structured cabling solutions are designed around ensuring that your network is secure and servicing other holistic needs of your business.
As businesses realize the potential of migrating to the cloud, developing a smart strategy to deliver the utmost security, consistent digital experience, and a focus on business outcomes has become a top priority. We can help you build a strong cloud foundation, introduce innovation into development, scale effortlessly, prepare for a world of multi-cloud and serverless environments, adopt new business models, and stay agile so that you can optimize value from digital transformation initiatives.
Business disruption has become a new normal nowadays. A business may suffer a setback due to cyberattacks, data breaches, and system failures. These and other incidents can disrupt and even paralyze business operations. With our managed data backups, you can rest easy knowing that your data is secure, backed up, and a plan is in place in case of an unforeseen emergency.
Your network infrastructure and architecture aren’t something you set up once and forget about. Rather, network upgrades should be a constant process to keep it secure and prepare your business for the future. The same goes for your software.
Resolved IT provides a weekly patching checklist and verification process to keep your systems 100% up-to-date with the latest security patches, from phones to firewalls.
While most SMBs recognize that digital transformation is a vital step for their businesses to remain competitive, they have budgetary concerns regarding their IT departments. We can step in and provide effective and affordable solutions for implementing and maintaining IT solutions for such businesses.
Your service team’s manager and other consultants at Resolved IT will collaborate with your team’s internal management to provide overall IT strategy, including services like regular reports, IT budgeting, workflow optimization, and more.
Having IT support in place is critical for business success in today’s dynamic environment. Resolved IT can help streamline your IT operations. With our fully managed IT support services, it’s like having your own IT department – all your technology needs are covered.
Our all-inclusive managed IT support services will manage and maintain your IT infrastructure for a fixed monthly rate. From troubleshooting to complex diagnosis and resolution of IT issues, you can rest easy knowing that your IT operations are in good hands. Contact us today to learn more about our services.
Basic: A plan designed to meet the IT and fundamental cybersecurity needs of private small-medium businesses that do not have advanced cybersecurity requirements or concerns. For businesses that need IT support with foundational cybersecurity initiatives.
Standard: A plan designed to meet the IT and cybersecurity needs of private organizations that need IT support and want to be proactive about cybersecurity.
Premium: A plan designed to meet the IT and cybersecurity needs of private or public organizations with advanced cybersecurity and/or compliance requirements.
Basic | Standard | Premium | |
---|---|---|---|
Support & Maintenance Services | |||
24x7 Helpdesk Support | ✓ | ✓ | ✓ |
24x7 Infrastructure Support | ✓ | ✓ | ✓ |
App & IT Vendor management | ✓ | ✓ | ✓ |
Backup & Disaster Recovery | ✓ | ✓ | ✓ |
IT Management | |||
Dedicated IT Team | ✓ | ✓ | ✓ |
IT management meetings | Quarterly | Monthly | Monthly |
IT documentation maintenance | ✓ | ✓ | ✓ |
vCIO & IT Consulting services | ✓ | ✓ | ✓ |
Cybersecurity Services | |||
Patching as a service | ✓ | ✓ | ✓ |
Vulnerability management as a service | ✓ | ✓ | |
24x7 Cybersecurity incident detection & response | ✓ | ✓ | |
Cybersecurity Questionnaires & Due Diligence | ✓ | ✓ | |
Penetration tests | Annually | Quarterly | |
Deep web monitoring | ✓ | ||
vCISO & compliance Services | ✓ | ||
Software + End-user Deliverables | |||
Cloud-based Password Manager | ✓ | ✓ | ✓ |
E-mail phishing & spam filter | ✓ | ✓ | ✓ |
Phishing Training campaign | ✓ | ✓ | |
Cybersecurity Training campaign | ✓ | ✓ |
“We were in the market for Managed IT services. The other guys gave me their cookie cutter sales pitch, and obviously didn’t read the 4 page document I provided that clearly listed all my IT needs. Then I met Reid. His approach was much more personalized. No cookie cutter sales spiel. He obviously studied my whole IT needs document and then took the time to go over the whole thing with me item by item, into the evening. His pricing is fair and honest and he is very good at maximizing our budget. It is clear that being young entrepreneur he is very hard working and is building a great reputation.”
“Unlike most managed IT services, these guys don’t just ask you to turn your computer on and off. As a law firm, any technical issue means at best a loss of productivity and at worst costing clients thousands of dollars because of missed deadlines. We needed a responsive and reliable IT company to ensure minimum downtime. We are so thankful to have found ResolvedIT.”
“Reid is extremely knowledgeable and professional and takes pride in providing cutting-edge IT solutions. I would not hesitate to recommend his services to any business looking for IT Support services..”
SEAN DUNBAR
“When we joined Reid and his team over at Resolved IT we thought we were getting a team to provide your typical IT tech support. They’ve quickly proven that they’re so much more. Their team’s commitment has not only been to provide a high level of service with response times unheard of in the industry but to also be a true partner to our business that is highly invested and committed to our overall success. We’ve referred colleagues to Resolved IT many times.”
“Reid is a master of his craft, one of the most knowledgeable people in IT I have ever met. I would not hesitate to use his services.”
ADMIR HAJDAREVIC
“Since getting on board with Resolved IT, our IT systems development has out-paced all other areas of our business development. Where IT was a re-occurring burden, it is now the cherry on top! We now feel like the world-class business we strive to be.
The owner (Reid), is a genius. He knows how to stretch the dollar for the best value. I‘m a business management professional, and a computer nerd since the ’90s. I know what top-tier business management and next-level “tech-savviness” looks like. It looks like Resolved IT!
We have their help desk phone number posted at every work-station. You should too!”
NITRERA TECHNOLOGIES
Resolved IT brings reliable, responsive and affordable IT services and IT solutions to organizations across British Columbia’s Lower Mainland.
Resolved IT brings reliable, responsive and affordable IT services and IT solutions to organizations across British Columbia’s Lower Mainland.