Managed IT Services
We deliver personalized IT services to businesses that are seeking a better technology experience.
Your Outsourced IT Department – Resolved IT’s Managed IT Services
The benefits of tech integration speak for themselves – but there is a human element to technology which is often ignored. In order to successfully leverage these modern tools, key actors within your business need proper training, support, and an IT team they can have confidence in.
Empowering Our Clients
How long are you waiting to get your problems resolved? Every IT firm will tell you they give great customer service, but in reality, customer experience is far too often overlooked in the IT industry.
At Resolved IT we won’t just tell you about it; you’ll feel the difference when you work with your dedicated IT support team.
We believe that we are only as good as your perception of us, and our philosophy is to work tirelessly to exceed your expectations. The relationships your team has with the IT team are almost as important as the technology itself. Your team needs to feel confident in and, ultimately, be able to trust their IT team.
Taking The Pain Out of Dealing With The IT Help Desk
We believe in putting our customers’ time first. Here’s how we do it…
24x7x365 North American (Canada + US based Technicians) support line
- Unlimited, 60-second response helpdesk support.
- Unlimited one-to-one training for all users.
- 4 Tiers of support:
Technician > Administrator > Engineer > Consultant
- Guaranteed escalation timers – your issue will never go on too long.
- Industry-leading Service Level Agreements
A meticulously optimized customer experience
- Dedicated Service Teams – work with the same small team daily, like an IT dept.
- A dedicated IT Manager who knows the ins and outs of your business and technology.
- Best-in-class customer portal (Training, knowledgebase, real-time reports, etc.)
- Full transparency – audit all our work using the customer portal.
24x7x365 Infrastructure status, fault, and security monitoring by a team of real people
- Anti-virus & Anti-ransomware software
- Network & Infrastructure Monitoring
- Vulnerability Management
- Real-time Monitoring & Remediation
IT Vendor Management
- Printer down? We’ll call the printer provider for you and manage the service call.
- Accounting software slow? We’ll open a ticket with
the vendor on your behalf and facilitate by liaising a full-service resolution.
If you’re not sure what services your business should prioritize, you’re not alone. We are experts at translating complex technical concepts into plain language for business leaders with little time to spare. Our consultants are here to ensure you have the knowledge to understand technology implications of every business decision, without being overwhelmed.
You focus on operating, we’ll focus on supporting
As your outsourced IT department, our objective is straightforward: ensure technology is being maximized in your business, ensure that technology continues to operate as you expect it to, and protect your business from threats. We don’t bother you with the details – we simply achieve the desired outcome and keep you engaged by sharing need-to-know and helpful knowledge along the way.
Wondering if Resolved IT is the right fit for your business?
We understand that making the right decision to outsource your IT can be difficult. That’s why we offer a free consultation so you can learn more about our services and how they could benefit your business.
Once you decide to make the switch, our team of experts will work with you to create a plan that fits your needs.