Co-Managed IT Services & IT Outsourcing Services

Optimizing Operations: Co-Managed and Outsourced IT Solutions by Resolved IT

Co-Managed IT Services allow organizations to blend their internal IT team with the expertise and resources of an MSP. Every IT department is different – with Co-Managed IT Services, we decide on unique the scope of work for each party, and work together to achieve a common goal. Whether that goal is designed by your team or ours is up to you. With Co-Managed IT, we can be the driver, or the passenger depending on what you need.

Resolved IT supplements internal IT teams with the following services:

Happy businessman working on a computer in the office.

24×7 Outsourced Remote & On-site IT Support

Is your IT Manager having their important work interrupted by support requests? Is your helpdesk understaffed, or unable to achieve the outcomes you deserve?

Talk to us about outsourcing your helpdesk to one of our dedicated service teams. You’ll work with the same team of dedicated technicians every day.

Server monitoring and management

From updates to full-scale migrations, we’ve got it covered. your helpdesk to one of our dedicated service teams. You’ll work with the same team of dedicated technicians every day.

Network monitoring and management

When Resolved IT Manages a network, we know it inside and out. You’ll have transparent access to our documentation, so you can see we know our stuff!

Managed Backup

One of the most commonly “forgotten about” items that IT Managers are responsible for. Let our monitoring team deal with the constant alert tracking and give your IT Manager their time back.

Workstation and IT asset management

Your IT team has enough on their plate without having to track every little device. Let us worry about it

Cloud monitoring and management

Keeping your most critical systems online with truly proactive maintenance and monitoring

Mobile Device Management

Tired of tracking cell phones, resetting PIN codes, and fudging with your MDM of choice? Tell us your goals and leave the rest to us.

IT Procurement services

Bulk deals, pre-configured devices, top-tier vendor partnership levels, and next-business-day RUSH order options.

 

Cybersecurity Monitoring, Detection, and Response

We want your IT Manager to be focused on IT Strategy. To do that, they need to get a good night’s sleep, and that’s not going to happen if they’re responding to cybersecurity alerts 24×7. If you’re a typical SMB, you don’t have the budget for a full-time cybersecurity analyst… that’s why we’re here.

 

Microsoft 365 Consulting

Delivering an intuitive IT ecosystem that will keep employees productive and take collaboration to the next level. If you have specific goals, that’s great. If not – even better. We’re confident that we can blow your mind about what’s possible with Microsoft’s suite of products.

 

IT Management Consulting

Does your IT team feel un-coachable or unmanageable at times? Does the IT department stand out as a team that can achieve outcomes? We will provide guidance to your management staff and help your senior leadership and/or board better understand the IT management challenges that may be occurring.

 

Staff Augmentation & Specialized IT Hiring Consulting

Did your IT Manager or helpdesk person give notice? Are you struggling to find the right person for the job? We can give you quick access to qualified technicians for a fair price, no matter the type of IT role. Short term is great, long term is even better. 

What Our Clients Say About Our IT Services

"Supporting our BC users remotely had been a challenge for our IT team for years. Then we found Resolved IT. Reid and the team at Resolved IT are more than service providers to us, they are a trusted extension of our IT team. Everyone in the office knows they are in good hands when RIT are on site. Resolved IT are skilled professionals with a great work ethic and a commitment to quality work. Over the years they have helped us with everything from the most mundane jobs to system roll outs, network upgrades and SEV 1 emergencies. Every issue is resolved quickly and completely every time. They are a pleasure to work with."

Aslan M - Senior Director - XTL Transport Inc