IT Support In Burnaby

Resolved IT provides IT support and IT services for organizations in Burnaby, BC. Get your immediate service quote today.
Reid Mcconkey
written by Reid Mcconkey posted on March 13, 2022

Burnaby IT Support Provided By Resolved IT

As we move further into the digital age, the need for IT experts has become a must-have. The always-on, always-connected reality has made the IT department crucial, without which most businesses grind to a halt.

Unfortunately, IT maintenance and monitoring haven’t necessarily kept pace with the dependence on IT. Failures of IT infrastructure can take place abruptly; when they do, businesses are often left scrambling to determine the root causes, repair critical technologies, and resolve any resultant issues. Add this to the ever-increasing danger of security breaches and cyberattacks, and the IT vulnerability of modern businesses becomes even more evident.

To improve operational resilience and address cybersecurity threats, businesses turn towards IT support. Ahead, we’ll walk you through how Resolved IT’s support services can help Burnaby businesses thrive.

Burnaby It Support

What Is IT Support?

Any part of your business that works with technology will need support. If that support is provided by a third party, it can be deemed to be an IT support service. IT support aims to provide users with tech problems that they may encounter. In a business environment, IT support is more than just assistance. IT service providers can be responsible for setting up, installation, configuration, monitoring, and maintenance of IT equipment, plus more. They are also prepared to help with disaster recovery and data backup plans.

What IT Support Services Does Resolved IT Offer?

Resolved IT is a premium IT services company that offers IT support for Burnaby small and medium-sized businesses. Among the services we offer include:

1. 24/7 Monitoring 

Services that require credentials to access and those that require client information are most vulnerable to attacks. Monitoring services basically involve keeping an eye on a business’s network and system and quickly providing support when disaster strikes. A quick response can make a huge difference between a hiccup in service and a major disruption.

Resolved IT offers 24/7/365 monitoring/alerting of all endpoints for unauthorized access, viruses, and other potential issues to ensure security. By partnering with us, you’ll experience proactive issue monitoring and remediation.

2. Business Continuity Support 

No matter how strong your data security protocols may be, there’s always a risk of data damage or loss. Given how important data is to the smooth running of a business, it is important that businesses invest in data backup. This way, if something goes wrong or the data gets damaged in any way, businesses can still retrieve it.

With Resolved IT’s managed backup and data recovery, you can rest easy knowing that your data is secure, backed up in multiple secure locations, and a plan is in place to ensure that your business remains operational in case of a data loss event.

3. IT Consulting 

IT is an ever-evolving field. Each passing day, some new technology makes its way into the market. This means that businesses need to be on the lookout for emerging technologies and identify which ones they should adopt to increase the efficiency of their operations.

That said, determining which technology suits your business and how best to deploy it is easier said than done. That’s where our IT consulting service comes into play. Our IT experts will assess your business’s IT needs to determine which path would be ideal for your business. We can also train your employees on how to use various emerging technologies to enhance their productivity.

4. v-CIO Services 

While many businesses understand that digital transformation is an essential step to remain competitive, IT department budgetary constraints are a limiting factor towards achieving this. This is where MSPs like Resolved IT step in. We will provide you with a v-CIO who will remotely oversee your tech operations, further implementation as well as general maintenance. Your executive team can rely on Resolved IT for high-level IT strategy, budgeting, mapping, and management consulting.

5. Structured Cabling Services 

Today’s fast-paced business environment demands that businesses put more and more data applications on their networks, such as video, voice, and data. The infrastructure that supports this communication technology needs to always be in consistent working order. Whereas structured cabling systems represent a small portion of the overall network investment, they can account for a substantial percentage of your network efficiency.

Resolved IT is specialized in the highest quality installation of all forms of voice and data cabling, including Category 6, Category 5e, and wireless networks. Our structured cabling team provides holistic, 100% full-scope network solutions and installations top to bottom for a wide range of customers.

6. IT Security Services 

One of the biggest threats that modern businesses face today is cybersecurity. Every other day, hackers are breaching company networks and asking for ransom in exchange for the keys for opening the stolen data. According to a 2021 IBM study, the average total cost of a data breach increased from $3.86 million to $4.24 million. This shows just how costly a data breach can be for your business.

That said, we offer IT security services as well as IT data recovery services designed to shield your business from data breach events. From assessing your state of vulnerability to providing daily security functions, our IT team has the expertise and knowledge to give your business peace of mind.

7. Cloud Services 

Cloud services are gaining prominence among businesses at a rapid rate. They are not only economical but also great in terms of efficiency and performance. Through the use of cloud services, businesses have access to all the resources they need on the go. Additionally, the access control strategies and security control protocols implemented through cloud services are much better than on-premise locations. As such, it is vital that every business leverages these services.

We can not only help your Burnaby business migrate to the cloud, but we’ll also help ensure that your business gets the most out of these services.

What Does Resolved IT Do Differently?

At Resolved IT, we go the extra mile to ensure that our clients get the best Burnaby IT support services there are. To ensure this mission succeeds, we focus our resources heavily on investing in the success of your staff. Plus, we have a 60-second response policy that ensures that any issues you may have are resolved in good time. Contact us to get started today.

Get All Your IT Issues Resolved Immediately

Resolved IT specializes in removing the burden of IT from your daily worry list. Reach out to our team using the form below.

What Our Clients Say About IT Services

“I did not know Managed IT could be this good.”

5/5

“Since getting on board with Resolved IT, our IT systems development has out-paced all other areas of our business development. Where IT was a re-occurring burden, it is now the cherry on top! We now feel like the world-class business we strive to be.

The owner (Reid), is a genius. He knows how to stretch the dollar for the best value. I‘m a business management professional, and a computer nerd since the ’90s. I know what top-tier business management and next-level “tech-savviness” looks like. It looks like Resolved IT!

We have their help desk phone number posted at every work-station. You should too!”

Nitrera Technologies

“Masters At Their Craft.”

5/5

“Reid is a master of his craft, one of the most knowledgeable people in IT I have ever met. I would not hesitate to use his services.”

Admir Hajdarevic

“Extremely Knowledgeable & Professional.”

5/5

“Reid is extremely knowledgeable and professional and takes pride in providing cutting-edge IT solutions. I would not hesitate to recommend his services to any business looking for IT Support services..”

Sean Dunbar

IT Services Across Vancouver & The Lower Mainland

Resolved IT is based in Vancouver BC serving clients in dozens of industries in the lower-mainland