Managed IT Services for Accounting & Finance businesses
Resolved IT provides specialized IT Services for Accounting & Finance clients in British Columbia.
Why choose Resolved IT as your partner:
We keep your confidential information inside the company.
We know that you handle sensitive client information and intellectual property, which means data security is a top priority. We have an excellent track record in securing data, managing backups, and having the proper plans in place to respond to a disaster.
We understand how valuable your time is.
If an employee’s computer is broken – we get the user a spare PC until we can fix theirs. We believe in putting your and your staff’s time first. If an employee of yours is unable to work, it’s a high priority ticket and you’ll be hearing from a technician within 60-seconds of dialling our support line.
We are familiar with the compliance requirements you’re facing, and the standards that are important to you.
PIPEDA, OSFI, NIST, PCI DSS, CSA, CIS and all sorts of other confusing cyber-acronyms. These are all compliance standards that your business is likely to encounter – and Resolved IT is qualified to implement and support.
If you’re not sure what services your business should prioritize, you’re not alone. Our vCIO (virtual Chief Information Officer) consulting resources are here to ensure you have the necessary knowledge to understand the technology implications of every business decision, without being overwhelmed. We are experts at translating complex technical concepts into plain language for business leaders with little time to spare. Your time is valuable. Let us summarize our services in a short conversation.
We manage your IT vendors & liaise support.
We recognize how important software is in the accounting & finance industry, so much so that we have developed a well-defined shared vendor management responsibility model. We handle the technical management and facilitate the back-end processes, while you manage the relationship with your account manager and the front-end processes. If there’s a problem with your software – just submit a ticket with the details of your problem, and we’ll call their tech support on your behalf. Once we have found a resolution, we’ll call you right away.
It’s likely that your business heavily relies on its IT infrastructure. We understand that downtime, especially in the professional services sector, is incredibly costly – and downright unacceptable. We take a proactive approach to IT Infrastructure management and will keep you apprised of the status and lifecycle of all your systems.
We’re scalable and flexible.
Depending on your project lifecycles and the time of year, you may have an uptick or downtick in headcount from time-to-time resulting in fluctuations in demand, and we’re OK with that. We don’t charge any user onboarding or offboarding fees, and we let you change your seat count at any time.