Our customer first approach

About Us

Our Philosophy

To provide customers with all of their options, educate them, and allow them to make their own informed business decision. To develop excellent, mutually beneficial relationships with our clients. To constantly look for ways to improve and add more value. To find the clients that we can help the most, learn about their problems, and change their businesses forever.

The Traditional MSP is broken

your business deserves better

Resolved IT utilizes a unique management structure. We dedicate technicians to small lists of accounts to allow for repeat interactions. This means we develop relationships with our customers and get to learn your business and its technology. At a regular IT firm, you might submit a ticket and get a response from any one of their many technicians. With dedicated service teams your experience stays the same, whether Resolved IT has ten or ten-thousand technicians.

Our CEO

Reid oversees all business development, strategic partnerships and technical management. Reid is highly passionate about Managed IT services and servicing local businesses. Reid started his career as a Jr. Systems Administrator at a small firm while going to university, but always knew he wanted to start his own business. Today, as the Founder & CEO of Resolved IT, Reid and his team act as the IT department for dozens of businesses across British Columbia. Reid is the majority shareholder in Resolved IT, and is a “proud workaholic”; extremely dedicated to the success of his clients.

Finding the right fit

Resolved IT believes in finding the optimal clients for its culture and skillset. We seek out the clients that will benefit the most from our services and produce a mutually beneficial relationship. There are an infinite number of businesses that could benefit from our services, but we want to work with companies within our existing expertise and industry knowledge. We encourage all businesses, regardless of their existing IT service arrangement, to reach out and start a dialogue with our consultants and see if there is an avenue that Resolved IT can benefit them. Every business is different and we’ll never know until we have a discovery conversation!